Station Customer Experience & Tenant Relations Manager

Land Transport Authority

Singapore

On-site

SGD 60,000 - 85,000

Full time

13 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Land Transport Authority (LTA) in Singapore seeks a Deputy/Assistant Manager, Customer Experience to oversee station tenant relations and service quality at Woodlands North Station. You will be the daily contact for tenants on routine matters while monitoring commuter feedback and service delivery standards.

Role requires experience in service quality management and customer experience operations, with strong analytical and communication skills.

Qualifications

Knowledge in service quality management and customer experience operations.
Experience managing tenant or client relationships in an operational setting.
Preferably 2 years of working experience in tenant management or related field.
Familiarity with feedback management platforms or CRM tools.
Strong analytical, communication, writing and presentation skills.
Willingness to conduct regular site visits and hands-on fieldwork.

Responsibilities

Oversee the feedback-to-remediation loop with contractor, and close channels.
Deliver customer experience standards across all commuter touchpoints.
Synthesize qualitative and quantitative feedback into actionable management reporting.
Produce monthly service quality reports with trend analysis and contractor compliance.
Track and follow up on service quality and tenant issues to ensure timely closure.
Monitor tenant operational performance and escalate systemic issues accordingly.
Monitor passenger experience metrics and flag deteriorating trends.