Staff Nurse / Senior Staff Nurse (Nurse First) *Only Singaporeans*

Woodlands Health; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Staff Nurse/Senior Staff Nurse (Nurse First) to provide clinical advice and assess patient needs via phone. The ideal candidate should be registered with the Singapore Nursing Board and have experience in managing multi-channel communication. This role involves maintaining accurate records and participating in department performance audits. Candidates must be able to work two rotating shifts, covering the hotline operation hours from 8 AM to 11 PM, daily.

Qualifications

• Registered with the Singapore Nursing Board.
• 1-2 years of experience in multi-channel communication.
• Ability to handle stressful situations with good judgment.

Responsibilities

• Identify key reasons for call encounters.
• Provide clinical advice based on caller needs.
• Maintain accurate records of all call encounters.

Skills

Clinical advice provision

Patient assessment

Multi-channel communication

Stress management

Education

Registered with Singapore Nursing Board

Job description

Overview

Staff Nurse / Senior Staff Nurse (Nurse First) *Only Singaporeans*

Family Group: Nursing

Responsibilities

• Identify key reason for call encounter and direct callers to appropriate care settings for clinical enquiries
• Obtain history and information, assess and evaluate patient’s acute medical concern over phone to determine appropriate site of care according to established guidelines and protocols
• Provide clinical advice to callers based on their needs
• Maintain accurate records of all call encounters and document all enquiries
• Ensure calls are attended to and followed up in a timely manner
• Participate in ongoing audit and improvement of Nurse First
• Report the department’s clinical and service performance and patient outcome/performance indicators as set
• Involve in other duties as assigned

Requirements

• Registered with Singapore Nursing Board
• Preferably with 1-2 years of working experience in handling multi-channels (eg voice, email, video, chat)
• Proven ability to work in a fast paced environment and handle stressful situations.
• Ability to use good judgment in assessing difficult customer situations.
• Able to perform 2-rotating shifts as the hotline operation hours are from 8am to 11pm, daily from Monday - Sunday