Staff Enterprise Software Specialist (Salesforce), Infocomm Media Development Authority (IMDA)

Government Technology Agency; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning & development opportunities

Total rewards approach

Job summary

GovTech in Singapore is seeking a Staff Enterprise Software Specialist to oversee the Enterprise Applications platform, with a strong focus on Salesforce architecture, administration, and program leadership.

You will define engineering vision, coordinate roadmaps with government partners, craft long-term technical plans, mentor engineers, and help recruit senior hires to advance Singapore's Smart Nation initiatives.

Qualifications

• 10+ years in Salesforce administration, architecture, and program leadership.
• Experience designing complex Salesforce architectures and leading cross-functional teams.
• Strong knowledge of Salesforce CRM modules and integration tools.

Responsibilities

• Define and communicate engineering vision and strategy.
• Prioritize roadmaps with stakeholders to deliver incremental value.
• Create long-term technical roadmaps for teams and infrastructure.
• Mentor engineers and support professional growth.
• Develop quality, reliability, and security strategies within the team.
• Lead recruitment for senior hires.

Skills

Salesforce administration

Salesforce architecture

Project leadership

Stakeholder engagement

Education

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field

Tools

Sales Cloud

Service Cloud

Marketing Cloud

Salesforce Lightning

API integration

Data architecture

Job description

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

AtGovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more aboutGovTechat tech.gov.sg.

[What you will be working on]

GovTech is seeking a Staff Enterprise Software Specialist to oversee and drive the successful implementation, management, and architectural integrity of our Enterprise Applications platform particularly on Salesforce platform.

The role possesses a strong background in Salesforce architecture, administration, and project management, with a proven ability to align Salesforce initiatives with business objectives, optimize performance, and ensure scalable solutions.

Your responsibilities will include:

• Defining your team’s engineering vision, strategy, and directions that align with the organization’s overall vision and goals.
• Partnering with stakeholders and agencies to prioritize and manage roadmaps for delivering towards product vision incrementally and efficiently.
• Creating a long-term technical plan and roadmap for the assigned team, and for other teams as needed. Update the roadmap regularly to meet future product/business needs and infrastructure requirements.
• Work regularly with engineers to engage in conversations regarding their performance, professional growth, offering constructive feedback, mentoring, and guidance as needed.
• Working with cross-functional partners to develop quality, reliability, and security strategies within your team.
• Proactively identifying and initiating worthwhile engineering initiatives to maximize our impact on the public good.
• Establishing practices and tools to encourage a strong engineering culture and maximize engineering effectiveness and impact.
• Helping with recruitment, particularly for more senior hires.

[What we are looking for]

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• At least 10 years of experience in Salesforce administration, architecture, and program leadership. Proven track record of designing and managing complex Salesforce architectures and leading cross-functional teams.
• Expertise in Salesforce CRM, including Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Lightning. Experience with Salesforce integration tools, API management, and data architecture is essential.
• Strong project management skills with experience in agile and waterfall methodologies. PMP or other project management certifications are advantageous.
• Excellent problem-solving abilities with a data-driven approach to decision-making.
• Exceptional verbal and written communication skills, with the ability to engage and influence stakeholders at all levels of the organization.
• Proven leadership skills with the ability to motivate and manage a team effectively. Experience in mentoring and developing talent.

What we offer you:

GovTechis anequal opportunityemployer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite ofperks. These include leave benefits to meet your work-life needs and employee wellness programs.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech