Senior / Enterprise Software Specialist (Salesforce), Infocomm Media Development Authority

Government Technology Agency; Singapore; On-site; SGD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible work arrangement

Wellness programs

Total rewards

Inclusive workplace

Job summary

GovTech is seeking a senior Salesforce architect to design and build world-class applications across Service Cloud, Data Cloud, Marketing Cloud and Public Sector solutions. You will lead technical design, guide developers, and ensure secure, scalable integrations with third-party systems while aligning with enterprise IT strategy and governance.

Join an agile team to modernise case management, validate requirements with stakeholders, and drive architectural standards that enable scalable,

Qualifications

• 8+ years of Salesforce experience with 3+ years in an architect role.
• Expertise across Sales Cloud, Service Cloud, Experience Cloud and Flows.
• Hands-on Apex, LWC, SOQL, Flows, API integrations and security models.
• Strong governance, DevOps, and data security knowledge.
• CTA or progress toward CTA certification.

Responsibilities

• Modernise and develop case management system within agile team.
• Validate business requirements with stakeholders.
• Develop Apex classes and triggers to support business needs.
• Integrate Salesforce with 3rd party systems via APIs.
• Lead technical design sessions and review blueprints.
• Define scalable data and security models.
• Oversee DevOps and CI/CD deployments.
• Document architecture and integration specifications.

Skills

Salesforce

Sales Cloud

Service Cloud

Experience Cloud

Apex

LWC

Flow

API Integrations

DevOps

Leadership

Education

Salesforce CTA (in progress)

Tools

GitHub Actions

Azure DevOps

Job description

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

What the role is

We are now looking for a top-notch Salesforce developer to join us in this mission, designing world class Salesforce applications for Service Cloud, Data Cloud, Marketing Cloud and Public Sector solutions. You will be responsible to gather project requirements, analyse project objective/goal in order to create customer workflows and troubleshoot errors, eventually to create dynamic and scalable Salesforce applications that meet the changing needs of the project.

[What you will be working on]

Work within an agile development team at the Infocomm Media Development Agency (IMDA) to modernise and develop case management system.

• Collaborating with stakeholders to validate business requirements,
• Developing Apex classes & triggers to support business needs and custom user interface development
• Using Salesforce APIs to integrate with 3rd party systems and integrate with WoG components/services
• Adhering to Salesforce best practices with proper documentation.

Architecture & Solution Design

• Design end-to-end Salesforce architecture across Service, Experience, Marketing, and Data Cloud.
• Define scalable data models, security models, and integration patterns.
• Ensure designs follow multi-tenant, metadata-driven, and API-first principles.
• Lead technical design sessions, create architecture diagrams, and review solution blueprints.
• Define standards for custom development (Apex, LWC, Flow) and platform configuration.

Governance & Compliance

• Establish and enforce Salesforce governance frameworks (naming conventions, data quality, API usage, release management).
• Ensure compliance with internal policies, regulatory frameworks (e.g. PDPA), and security standards.
• Act as gatekeeper for technical design reviews, ensuring adherence to architectural guardrails.
• Oversee DevOps and CI/CD pipelines, code reviews, and deployment governance.

Technical Leadership

• Guide developers, admins, and external vendors with best practices.
• Mentor junior architects and admins on Salesforce technical capabilities.
• Partner with enterprise architects to align Salesforce with broader IT strategy.
• Drive resolution of complex technical issues across environments.

Integration & Security

• Define and implement integration patterns (REST, SOAP, middleware such as AWS).
• Design secure authentication and authorization models (SSO, OAuth, SAML, Identity Licenses).
• Ensure robust data protection and encryption mechanisms.

Documentation & Knowledge Management

• Create and maintain technical documentation, including architecture diagrams, data flow diagrams, and integration specifications.
• Review and approve vendor documentation to ensure alignment with internal standards.
• Maintain knowledge base and reusable assets for future projects.

Requirements

• 8+ years of Salesforce experience, including at least 3 years in an architect role.
• Strong expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Flows.
• Hands-on experience with Apex, LWC, SOQL, Flows, API integrations, and security models.
• Deep understanding of Salesforce data modelling, sharing rules, and governor limits.
• Experience with DevOps tools (GitHub Actions, Azure DevOps).
• Strong stakeholder management and cross-functional leadership skills.
• Able to work independently
• Good problem-solving skills and able to provide optimal solutions.
• Salesforce Certified Technical Architect (CTA) or progress toward CTA.
• Certifications such as Application Architect, System Architect, Integration Architect, Identity & Access Architect.
• Experience with Marketing Cloud, Tableau CRM, and Salesforce Data Cloud.
• Background in enterprise governance, compliance, and technical documentation review.

What we offer you:

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.

• Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.
• These include leave benefits to meet your work-life needs and employee wellness programs.
• We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech