Sr. Spclst , Technical Product Management at MSD

MSD; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

MSD is seeking a Senior Specialist, Technical Product Management in Singapore to oversee architecture and governance for Veeva CRM, Vault CRM, Salesforce, and AWS. The role demands leadership across global delivery teams, strong cloud/security expertise, and a focus on scalable, compliant solutions aligned with business goals.

Candidates should have a proven software engineering background, experience in multi-vendor environments, and exceptional stakeholder communication.

Qualifications

• Proven software engineering background with hands-on delivery experience.
• Strong expertise with AWS (accounts, architecture, security, and operations).
• Track record of leading global projects and coordinating distributed, multi-vendor teams.
• Excellent communication and stakeholder-management skills across technical and business audiences.

Responsibilities

• Oversee architecture and governance for Veeva/Vault CRM, Salesforce, and AWS at scale.
• Ensure security, data privacy, and regulatory compliance across all platforms and vendor deliverables.
• Drive AI-native ways of working and enable tooling, automation, and developer experience.
• Own the technical architecture and platform governance to align with business objectives.

Skills

AWS cloud architecture

Veeva CRM

Salesforce ecosystem

Stakeholder management

Team mentorship

Education

Bachelor’s degree in computer science / information systems

Tools

Veeva Vault CRM

Salesforce ecosystem

GitHub / GitHub Actions

Java SDK

Job description

Apply for Sr. Spclst , Technical Product Management at MSD in Singapore, S00, SG. This Visa sponsorship job abroad position offers great opportunities for career growth.

Job Description As a Platform Technical Analyst you need to oversee the implementation and optimization of Veeva CRM / Veeva VAULT CRM / Salesforce / AWS projects. Need to collaborate with stakeholders to gather requirements, design scalable solutions, and ensure design and build with quality . The role involves technical oversight, team mentorship, and maintaining system performance and security. Additionally, you need to stay updated Veeva CRM / Veeva VAULT CRM / Salesforce / AWS advancements to guide best practices. This position is crucial for aligning Veeva CRM / Veeva VAULT CRM / Salesforce / AWS discovery , solutions and implementations with business objectives.

Responsibilities

Governance

Establish and maintain a complete asset inventory across the platform estate — AWS accounts and services, Veeva VAULT CRM / Veeva CRM applications, Salesforce applications, CMS themes and plugins, API Led Integrations, Software licenses, and related digital assets — ensuring accuracy, ownership, and lifecycle tracking.

Platforms

Define and enforce ways of working with stake holders, including engagement models, quality standards, SLAs, and delivery accountability. Drive AI-native ways of working and own the supporting toolset — skill sharing, AI agent hosting and Impact assessment , MCP servers, Security management, and related developer tooling — to make AI a default part of how teams deliver. Ensure compliance with security, data privacy, and regulatory requirements across all platforms and vendor deliverables.

Innovation

Own the technical architecture across Veeva CRM / Veeva VAULT CRM , Salesforce , and AWS, ensuring scalability, security, performance, and maintainability. Proactively manage vendor technology product releases: analyse release notes, remediate impacts where needed, and actively review new features. Assess new capabilities and come back with clear proposals to leadership and product teams on what to adopt, defer, or ignore. Help drive prototyping of new ideas, tools, and platform capabilities to validate value quickly. Drive automation across operations, the SDLC, and CI/CD pipelines to improve speed, reliability, and developer experience. Help execute the AI engineering strategy horizontally across all platforms, ensuring consistency and shared capability. Drive AI adoption across the delivery teams and product management stakeholders, embedding AI into day-to-day delivery and decision-making.

Operations

Define and run the support model, ensuring issues are triaged, escalated, and resolved within agreed service levels. Own access management and operational controls across platforms, balancing security with team productivity. Monitor platform health, manage incidents, and drive root-cause resolution and preventative improvements.

Required Qualifications

Proven software engineering background with hands‑on delivery experience. Strong, demonstrable expertise with AWS (accounts, architecture, security, and operations). Solid experience with the Veeva / Veeva VAULT platform /Salesforce ecosystem. Track record of leading global projects and coordinating distributed, multi‑vendor teams. Experience defining technical architecture and platform governance at scale. Excellent communication and stakeholder‑management skills across technical and business audiences.

Education Requirement

Bachelor’s degree in computer science / information systems or equivalent technical field from a recognized University or Institute.

Required Experience and Skills

10 years of relevant experience IT Implementation and managing large scale project delivery. 5 years of experience in managing delivery team of Salesforce / Veeva / Veeva VAULT certification / AWS ( like as Veeva CRM , Veeva EVENT , Veeva Engage, Veeva Nitro, Veeva Open data, Veeva Promomat, MIS , AWS services, Salesforce Service cloud, Salesforce Experience cloud, Salesforce Data cloud, Salesfroce Sales cloud, Salesforce Marketing cloud, Salesforce Health cloud, Salesforce Agentforce etc ) preferably emphasis more on Pharma domain CRM and Cloud services landscape. Exposure or experience on GenAI / Agentic AI models , concepts or implementations exposure is nice to have . Must have proven track record on Salesforce / Veeva / Veeva VAULT / AWS Platform and services. Prior experience working effectively within a global team, taking strategic direction from leadership and considering inputs from team members. Should have Salesforce / Veeva / Veeva VAULT / AWS configuration and build working and implementation experience. Proficiency on Veeva on‑line and offline mode ( preferably iRep application) Having knowledge on UI / UX is preferable. Strong background in Salesforce / Veeva / Veeva VAULT / AWS configuration, customization, build and integration over API is required. Exposure on Java SDK, GitHUB , GitHUB Action is preferable. Pharma domain experience is nice to have. Salesforce / Veeva / Veeva VAULT / AWS is also preferable / nice to have. Experience in mentoring and leading technical teams. Should have strong understanding and working experience in Agile methodology. Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on‑time. Should proficient enough to manage multi‑vendor environment. Strong analytical and problem‑solving abilities to design effective solutions Excellent verbal and written communication skills for effective collaboration with team members and stakeholders Ability to manage project timelines, resources, and deliverables Ability to stay updated with the latest Salesforce / Veeva / Veeva VAULT / AWS features and best practices.

Preferred Skills

Agile Project Management, Asset Management, Benefits Management, Business Informatics, Delivery Management, Global Leadership, Implementation Methodologies, Management System Development, Platform Design, Platform Development, Platform Management, Problem Analysis, Problem Identification, Process Implementations, Process Maturity, Product Management, Requirements Gathering, Requirements Management, Solution Architecture, Solutions Delivery, Stakeholder Relationship Management, Strategic Planning, System Designs, System Implementations, Team Mentoring

Search Firm Representatives Please Read Carefully

Merck Co., Inc., Rahway, NJ, USA, also known as Merck Sharp Dohme LLC, Rahway, NJ, USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre‑existing agreement is in place. Where agency agreements are in place, introductions are position specific. No phone calls or emails.

Employee Status: Regular

Relocation: No relocation VISA Sponsorship: Yes Travel Requirements: No Travel Required Flexible Work Arrangements: Hybrid Shift: Not Indicated Valid Driving License: No Hazardous Material(s): NA

Job Posting End Date

09/14/2026*A job posting is effective until 11:59:59PM on the dayBEFORE the listed job posting end date.

Requisition ID

R413898