Sr. Spclst , Technical Product Management

MSD Malaysia; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

MSD Malaysia is seeking a senior IT architect to govern and design platform architecture across Veeva CRM / Veeva VAULT, Salesforce, and AWS, ensuring scalability, security, and high availability. You will lead global, multi-vendor delivery, define governance, and drive AI-enabled engineering practices, automation, and platform improvements across the pharma tech stack.

In this role you’ll guide stakeholders, manage releases, and shape the future of cloud and CRM platforms within a hybrid work

Qualifications

• Proven software engineering background with hands-on delivery experience.
• Strong expertise with AWS accounts, architecture, security and operations.
• Solid experience with Veeva Vault / Veeva CRM and Salesforce ecosystem.
• Track record leading global projects and coordinating multi-vendor teams.
• Experience defining technical architecture and platform governance at scale.

Responsibilities

• Governance: establish and maintain asset inventory across platform estate, ensuring accuracy and lifecycle tracking.
• Define and enforce engagement models, SLAs, and delivery accountability with stakeholders.
• Drive AI-native ways of working and support tools for AI adoption across teams.
• Ensure compliance with security, data privacy, and regulatory requirements.
• Own technical architecture across Veeva, Salesforce, and AWS; ensure scalability and performance.
• Manage vendor releases and assess new capabilities with leadership.
• Prototype new ideas and drive automation across operations and CI/CD pipelines.
• Drive AI strategy horizontally and embed AI into day-to-day delivery and decision-making.
• Define and run the support model; manage access controls and platform health.

Education

Bachelor's degree in computer science / information systems or equivalent technical field

Tools

AWS

Veeva Vault

Veeva CRM

Salesforce

Job description

Responsibilities

• Governance · Establish and maintain a complete asset inventory across the platform estate — AWS accounts and services, Veeva VAULT CRM / Veeva CRM applications, Salesforce applications, CMS themes and plugins, API Led Integrations, Software licenses, and related digital assets — ensuring accuracy, ownership, and lifecycle tracking.
• · Define and enforce ways of working with stake holders, including engagement models, quality standards, SLAs, and delivery accountability.
• · Drive AI-native ways of working and own the supporting toolset — skill sharing, AI agent hosting and Impact assessment , MCP servers, Security management, and related developer tooling — to make AI a default part of how teams deliver.
• · Ensure compliance with security, data privacy, and regulatory requirements across all platforms and vendor deliverables.
• Platforms · Own the technical architecture across Veeva CRM / Veeva VAULT CRM , Salesforce , and AWS, ensuring scalability, security, performance, and maintainability.
• · Proactively manage vendor technology product releases: analyse release notes, remediate impacts where needed, and actively review new features.
• · Assess new capabilities and come back with clear proposals to leadership and product teams on what to adopt, defer, or ignore.
• Innovation · Help drive prototyping of new ideas, tools, and platform capabilities to validate value quickly.
• · Drive automation across operations, the SDLC, and CI/CD pipelines to improve speed, reliability, and developer experience.
• · Help execute the AI engineering strategy horizontally across all platforms, ensuring consistency and shared capability.
• · Drive AI adoption across the delivery teams and product management stakeholders, embedding AI into day-to-day delivery and decision-making.
• Operations · Define and run the support model, ensuring issues are triaged, escalated, and resolved within agreed service levels.
• · Own access management and operational controls across platforms, balancing security with team productivity.
• · Monitor platform health, manage incidents, and drive root-cause resolution and preventative improvements.

Required Qualifications

• Proven software engineering background with hands-on delivery experience.
• Strong, demonstrable expertise with AWS (accounts, architecture, security, and operations).
• Solid experience with the Veeva / Veeva VAULT platform / Salesforce ecosystem.
• Track record of leading global projects and coordinating distributed, multi-vendor teams.
• Experience defining technical architecture and platform governance at scale.
• Excellent communication and stakeholder-management skills across technical and business audiences.

Education Requirement

Education Requirement: Bachelor’s degree in computer science / information systems or equivalent technical field from a recognized University or Institute.

Required Experience and Skills

• 10+ years of relevant experience IT Implementation and managing large scale project delivery.
• 5+ years of experience in managing delivery team of Salesforce / Veeva / Veeva VAULT certification / AWS ( like as Veeva CRM , Veeva EVENT , Veeva Engage, Veeva Nitro, Veeva Open data, Veeva Promomat, MIS , AWS services, Salesforce Service cloud, Salesforce Experience cloud, Salesforce Data cloud, Salesfroce Sales cloud, Salesforce Marketing cloud, Salesforce Health cloud, Salesforce Agentforce etc ) preferably emphasis more on Pharma domain CRM and Cloud services landscape.
• Exposure or experience on GenAI / Agentic AI models , concepts or implementations exposure is nice to have . Must have proven track record on Salesforce / Veeva / Veeva VAULT / AWS Platform and services.
• Prior experience working effectively within a global team, taking strategic direction from leadership and considering inputs from team members.
• Should have Salesforce / Veeva / Veeva VAULT / AWS configuration and build working and implementation experience.
• Proficiency on Veeva on-line and offline mode ( preferably iRep application) Having knowledge on UI / UX is preferable.
• Strong background in Salesforce / Veeva / Veeva VAULT / AWS configuration, customization, build and integration over API is required.
• Exposure on Java SDK, GitHUB , GitHUB Action is preferable.
• Pharma domain experience is nice to have.
• Salesforce / Veeva / Veeva VAULT / AWS is also preferable / nice to have.
• Experience in mentoring and leading technical teams.
• Should have strong understanding and working experience in Agile methodology.
• Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on-time.
• Should proficient enough to manage multi-vendor environment.
• Strong analytical and problem-solving abilities to design effective solutions
• Excellent verbal and written communication skills for effective collaboration with team members and stakeholders
• Ability to manage project timelines, resources, and deliverables
• Ability to stay updated with the latest Salesforce / Veeva / Veeva VAULT / AWS features and best practices

Employee Status: Regular Relocation: No relocation VISA Sponsorship: Yes Travel Requirements: No Travel Required Flexible Work Arrangements: Hybrid Shift: Not Indicated Valid Driving License: No Hazardous Material(s): NA Job Posting End Date: 09/14/2026

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.