Sr. ServiceNow Developer

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DXC Technology Singapore is seeking an experienced ServiceNow Developer to join our enterprise technology team. You will lead development across the ServiceNow platform, collaborate with customers, and ensure scalable solutions that align with business needs.

The role requires hands-on expertise in ITSM, ITOM, CMDB, Service Catalog, and strong coding skills in JavaScript and Glide APIs. You will drive best practices, perform migrations, and mentor junior developers while coordinating with PMs,

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Certified: CSA and CAD mandatory; ITOM implementation specialist preferred.
• Experience with ITSM, ITOM, CMDB, Service Catalog, Incident, Problem, Change, and Request modules.

Responsibilities

• Act as the overall technical owner for ServiceNow implementations and enhancements.
• Define technical and development guidelines to ensure best practices and platform stability.
• Review and approve technical scripts, configurations, and integrations to meet performance and security standards.
• Lead complex customizations while minimizing technical debt and ensuring upgrade readiness.
• Translate business requirements into scalable technical designs and guide customer discussions and solution walkthroughs.

Skills

ServiceNow development

JavaScript

Glide APIs

REST

SOAP

MID Server

ITSM

ITOM

CMDB

Service Catalog

Job description

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Roles & Responsibilities:

ServiceNow developer is responsible for developing, and a team player for ServiceNow implementations. This role requires deep technical expertise, strong development background, and the ability to lead customer discussions, and drive delivery excellence across the ServiceNow platform.

The individual will act as the technical authority, ensuring best practices, platform stability, performance, and scalable solutions while aligning business needs with ServiceNow capabilities.

• Act as the overall technical owner for ServiceNow implementations and enhancements
• Define technical & development guidelines
• Review and approve technical scripts, and configurations
• Ensure platform performance, security, scalability, and upgrade readiness
• Drive adherence to ServiceNow best practices and OOTB-first approach
• Hands-on development using: Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, Integration Hub, Scheduled Jobs, Service Catalog, Order Guides, Workflows
• Lead complex customizations while minimizing technical debt
• Handle advanced troubleshooting, performance bottlenecks, and production issues
• Support data loads, transformations, and data validation strategies
• Lead customer technical discussions, design workshops, and solution walkthroughs
• Translate business requirements into technical solutions and system designs
• Provide clear technical guidance to customers and set realistic expectations
• Act as the escalation point for critical issues, hyper care, and go-live support
• Review code and enforce coding standards and quality gates
• Guide team members on design decisions and problem-solving
• Work closely with Project Managers, Architects, and Product Owners
• Ensure timely delivery aligned with scope, quality, and performance benchmarks
• Participate in change, incident, and defect triage discussions

Experience & Qualifications:

Certifications

• ServiceNow Certified System Administrator CSA (Mandatory)
• ServiceNow Certified Application Developer CAD (Mandatory)
• Certified Implementation Specialist – IT Operations Management (ITOM)

Experience

• 5+ years of hands-on ServiceNow development
• Exposure to enterprise-scale ServiceNow programs
• Strong hands-on experience with: ITSM, ITOM, CMDB, Service Catalog, Incident, Problem, Change, Request
• Deep scripting knowledge: JavaScript, Glide APIs, server-side & client-side scripting
• Integration using REST, SOAP, MID Server
• Performance tuning, ACLs, security best practices

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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