Sr Service Delivery Manager - Singapore

Central Business Solutions, Inc; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cloudera is seeking a Sr Services Delivery Manager for APAC to lead large-scale, data-driven engagements and shepherd them from scoping through delivery and closure. You will partner with Sales, Solutions Engineers, and customers to define scope, secure change orders, and ensure successful outcomes that meet budget and timelines.

The role requires strong relationship management, program governance, and the ability to coordinate cross-functional teams across the APAC region.

Qualifications

• Several years’ experience in successfully managing project or engagement delivery.
• Excellent experience in leading scoping, selling and delivering large scale, data driven projects.
• Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings.
• Strong foundational knowledge of working within the IT domain.
• Excellent knowledge of software implementation and project/program management methodologies.
• Strong verbal, written and presentation communication skills.
• Excellent analytical skills.
• Project Management related certifications.

Responsibilities

• Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
• Define, scope and sell our professional services portfolio
• Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
• Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
• Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements
• Implement the appropriate level of project governance to an engagement. Working directly with Customer to ensure alignment of Cloudera tasks/activities
• Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

Skills

Project delivery

Scoping & selling

Customer relations

IT domain knowledge

Software implementation

PM methodologies

Communication

Analytical skills

PM certifications

Job description

Sr Services Delivery Manager

APAC

The Sr Services Delivery Manager is a key member of our APAC Professional Services delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts. You are comfortable interfacing with all levels of stakeholders both internally and externally.

As a Senior Services Delivery Manager you will:

• Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business


• Define, scope and sell our professional services portfolio


• Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk


• Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget


• Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements


• Implement the appropriate level of project governance to an engagement. Working directly with Customer to ensure alignment of Cloudera tasks/activities


• Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

We’re excited about you if you have:

• Several years’ experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company


• Excellent experience in leading scoping, selling and delivering large scale, data driven projects


• Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings


• Strong foundational knowledge of working within the IT domain


• Excellent knowledge of software implementation and project/program management methodologies


• Self-starter mentality and collaborative problem solver


• Strong verbal, written and presentation communication skills


• Excellent analytical skills


• Project Management related certifications

You may also have:

• Experience interacting with Cloudera software


• Industry experience working with large Financial Services & Public Sector customers