Specialist, Quality Assurance

Best World International Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Best World International Ltd in Singapore is seeking a quality professional to drive a culture of quality excellence, sustainability and agile improvements across procedures and workflow management. The role focuses on IMS compliance to ISO 9001, ISO 14001, GMP and Halal, coordinating risk management, and leading quality-related training to strengthen the Quality Information System.

You will engage in internal/external audits, supplier evaluation, and continuous improvement initiatives,

Qualifications

• Bachelor’s degree in Science or Engineering (Quality Management, Cosmetic Science, Chemistry, Pharmacy, or relevant engineering).
• 2 years of working experience in quality-related functions preferred; fresh graduates welcome.
• Good knowledge of QA tools, concepts and methodologies.
• Experience in quality auditing, CAPA, and quality improvement projects preferred.
• GMP knowledge or ISO 9001 knowledge is a plus.
• Certifications such as Quality Auditor/Quality Engineer are advantageous.
• Strong compliance to procedures, guidelines, standards and regulations.
• MS Office, QA applications and databases proficiency.

Responsibilities

• Assist in driving a culture of quality excellence, innovation, agility and sustainability to improve efficiency and procedures.
• Ensure IMS compliance to standards and regulatory requirements (ISO 9001, ISO 14001, GMP, Halal, etc.).
• Coordinate change and risk management, monitor quality objectives and report to Top Management.
• Prepare Management Review meetings and deliver quality induction/training.
• Maintain IMS document control and Share Point-based documentation.
• Organise IMS internal and external audits; report results and propose procedural changes.
• Evaluate impact of quality deviations and implement corrective/preventive actions.
• Plan and audit external providers as needed.
• Assist in data management, reporting and use of data-driven approaches to monitor performance.
• Perform other duties as assigned.

Education

Bachelor’s degree in Science or Engineering

Job description

Job Responsibilities

Quality Culture & Sustainability

• Assist in driving a culture of quality excellence, innovation, agility and sustainability to encourage work efficiency and continuous improvement of procedures, activities and workflow management.

Integrated Management System (IMS) & Continuous Improvement

• Ensure IMS compliance to relevant standards, regulatory (e.g. ISO 9001, ISO 14001, HSA, GMP, Halal), customer requirements and assist on the reporting of the performance of the IMS to Top Management.

• Contribute for and coordinate change management, risk management, continuous improvement and quality objectives monitoring with relevant functions.

• Prepare for and coordinate Management Review meeting.

• Conduct quality induction/quality-related training sessions for team members and other relevant parties when required.

Document Control & Audit Management

• Ensure and maintain proper IMS document control including procedure review and improvement based on document system.

• Maintenance of quality information system and IMS related documentation using Share Point application.

• Organise and conduct IMS internal and external audits based on audit schedule and required ISO 19011 guidelines.

• Reporting of audit results and the proposed changes to IMS related procedures when necessary.

• Evaluate the impact of quality deviations on operations and the need for corrective and preventive actions.

• Plan and execute audit of external providers as per audit schedule and when necessary.

Customer Satisfaction & Product Feedback Management

• Determine customer needs; serve as customer advocate to business teams.

• Utilise customer feedback, conduct customer satisfaction monitoring and report customer satisfaction results based on GCSS.

• Coordinate with relevant parties for the product feedback from different regions, analyse quality related problems and recommend problem resolution.

External Provider Quality Management (EPQM)

• Work with relevant functions to provide evaluation for the selection and ongoing performance of external providers; monitor and ensure required improvement of external providers based on external provider quality management (EPQM).

Quality Information System

• Assist in developing data management system including data collection, measurement, analysis and reporting; apply data management within existing processes and use data-driven approach, such as statistical application to monitor performance.

• Measure actual performance and compare to targets; take actions on the difference.

Other Roles

• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Science or Engineering (preferably in Quality Management, Cosmetic Science, Chemistry, Pharmacy, or relevant engineering).

• Preferably 2 years of working experience in quality-related functions. Fresh graduates are welcome to apply too.

• Good knowledge of tools, concepts and methodologies of QA.

• Experience in quality auditing, implementation of CAPA and quality improvement projects preferred.

• Experience in a GMP environment or knowledge of GMP and/or ISO 9001 a plus.

• Certifications such as Quality Auditor/Quality Engineer will be an advantage.

• Stringent compliance to procedures, guidelines, standards and regulations.

• Strong computer skills including Microsoft Office, QA applications and databases.

• Self-starter, good at working well independently with initiatives.

• Meticulous and detail-oriented.

• Good analytical and problem-solving skills.

• Effective planning, coordination, interpersonal and negotiation skills.

• Time management skills (scheduling, prioritising) to meet deadlines.