Special Assets NPL Recovery & Collections Lead

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A financial institution in Singapore is seeking a dedicated individual to manage its IBG 4 Credit Program – Small portfolio of delinquent loans. The role involves engaging with customers to resolve overdue payments and negotiating repayment terms. Candidates should have at least a diploma and one year of collection experience in banking. Proficiency in Microsoft Office and strong communication skills are essential for success in this role.

Qualifications

• Minimum 1 year collection experience in a bank.
• Basic knowledge of banking and financial products.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage a portfolio of delinquent cases.
• Get customers to settle overdues.
• Negotiate repayment terms with customers.

Skills

Collection experience

Customer service knowledge

Communication skills

Interpersonal skills

Education

Diploma or higher in a related field

Tools

Microsoft Office

Job description

A financial institution in Singapore is seeking a dedicated individual to manage its IBG 4 Credit Program – Small portfolio of delinquent loans. The role involves engaging with customers to resolve overdue payments and negotiating repayment terms. Candidates should have at least a diploma and one year of collection experience in banking. Proficiency in Microsoft Office and strong communication skills are essential for success in this role.