Spa Operations Manager

sun plus one pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Sun Plus One Pte. Ltd. in Singapore is seeking an experienced spa leader to manage daily operations, drive guest satisfaction, and oversee a high-performing team.

You will supervise therapists, estheticians, receptionists, and support staff, ensuring smooth scheduling, cost control, and compliance with hygiene standards. The role emphasizes budgeting, KPI tracking, vendor relations, and staff development, with a 6-day work week and weekend/PH availability.

Qualifications

• At least 2 years of experience in local spa industry.
• Able to commit long hours and be on standby 24-7.
• 6 days work week and willing to work on weekends and PHs.
• Ability to create and manage budgets, set KPI targets and control costs.
• Proven ability to recruit, train, schedule, and motivate a diverse team of therapists and support staff.

Responsibilities

• Daily Operations Management: Overseeing day-to-day operations to ensure smooth workflow, including spa scheduling, booking systems, turn times, and room readiness.
• Team Leadership and Supervision: Hiring, training, mentoring, and supervising spa therapists, estheticians, receptionists, and support staff. Conducting performance reviews and managing staff scheduling to ensure adequate coverage.
• Guest Service Excellence: Ensuring a high-quality guest experience, maintaining a welcoming ambiance, and addressing client complaints or queries promptly to build loyalty.
• Financial Performance: Developing and managing budgets, monitoring KPIs like revenue per hour and retail sales, and managing payroll and expenses.
• Inventory and Vendor Management: Overseeing inventory levels for spa products and retail items, ordering supplies, and negotiating with vendors.
• Marketing and Promotion: Collaborating on marketing strategies to drive bookings, creating seasonal packages, and updating the spa menu.
• Compliance and Safety: Ensuring strict adherence to hygiene standards, sanitation regulations, and health and safety compliance.

Skills

Spa operations

Team leadership

Guest service

Budgeting

Vendor management

Education

Local spa diploma

Job description

Sun Plus One Pte. Ltd. in Singapore is seeking an experienced spa leader to manage daily operations, drive guest satisfaction, and oversee a high-performing team.

You will supervise therapists, estheticians, receptionists, and support staff, ensuring smooth scheduling, cost control, and compliance with hygiene standards. The role emphasizes budgeting, KPI tracking, vendor relations, and staff development, with a 6-day work week and weekend/PH availability.