Spa Operations Lead

STEEL ALLY RESOURCES PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

STEEL ALLY RESOURCES PTE. LTD. is seeking a supervisor to oversee a massage parlour and foot reflexology centre in Singapore. You will lead therapists and front-line staff, ensure hygiene standards, handle customer enquiries and provide service recovery as needed.

The role involves training and coaching staff, monitoring appointments and daily operations, and maintaining cleanliness and safety across the premises and equipment. You will report to management with daily operational reports.

Responsibilities

• Lead, schedule and monitor the performance of therapists and front-line staff.
• Supervise daily operations of the massage parlour and reflexology centre to ensure smooth service.
• Ensure staff compliance with hygiene standards, policies and procedures.
• Handle customer enquiries, feedback and service recovery professionally.
• Assist in staff training, coaching and performance evaluation.
• Monitor appointment schedules, staffing levels and daily business operations.
• Maintain cleanliness, safety and upkeep of premises and equipment.
• Prepare daily operational reports and report to management.

Job description

STEEL ALLY RESOURCES PTE. LTD. is seeking a supervisor to oversee a massage parlour and foot reflexology centre in Singapore. You will lead therapists and front-line staff, ensure hygiene standards, handle customer enquiries and provide service recovery as needed.

The role involves training and coaching staff, monitoring appointments and daily operations, and maintaining cleanliness and safety across the premises and equipment. You will report to management with daily operational reports.