Solutions Engineer II – CRD/COMET Platform Specialist

Capital Group Companies; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

Capital Group is seeking a hands-on technology professional to support CRD/COMET platforms from our Singapore site. You will investigate production issues, coordinate resolutions with global teams and vendor services, and drive enhancements across Investment Operations platforms.

Strong troubleshooting and rapid learning of investment workflows are essential. You will work with Investment Operations, SRE, and global support teams in a follow-the-sun model, focusing on monitoring improvements and

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience with enterprise application support in production.
• Familiarity with Charles River CRD or similar platforms.
• Strong incident triage, impact assessment and stakeholder communication.

Responsibilities

• Lead regional investigation of CRD/COMET issues and coordinate resolutions.
• Manage vendor cases and escalations with CRD vendor services.
• Develop enhancements, test support, and coordinate go-lives and major incidents.
• Build runbooks and controls to drive recurring issue fixes.
• Improve monitoring and tooling, including AI-assisted anomaly detection.

Skills

Incident management

SQL

Python scripting

PowerShell scripting

Troubleshooting

Region cross-collaboration

Education

Bachelor's degree in CS/IT/Finance/Business

Tools

Charles River CRD

Job description

\"I can be myself at work.\"

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

\"I can influence my income.\"

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

\"I can lead a full life.\"

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love

• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

\"I can succeed as a Solutions Engineer II - CRD/COMET Platform Specialist.\"

Capital Group is seeking a hands-on technology professional based on-site in Singapore to develop enhancements and support Charles River (CRD), COMET (Capital Group’s CRD implementation) and related Investment Operations platforms. Deep CRD expertise is not required on day one; strong troubleshooting skills and the ability to learn investment workflows quickly are essential. You will work with Investment Operations, Solutions Reliability Engineering (SRE), global support teams and Charles River in a follow-the-sun model.

Key Responsibilities:

• Lead regional investigation of CRD/COMET production issues, assess business impact, coordinate resolution with support and vendor teams, and communicate recovery plans and next steps.
• Manage vendor cases and escalations with Charles River professional services.
• Develop and implement enhancements, support testing and release readiness, and coordinate go-lives, major incidents and cross-regional handoffs.
• Build runbooks and controls and drive fixes for recurring issues.
• Improve monitoring and support tooling, including practical use of AI to spot patterns, speed up investigations and make support more proactive.

Growth Opportunities:

• Build deep CRD and COMET expertise, with direct exposure to Charles River and global Investment Operations teams.

• Shape how Capital Group's support model in Asia develops, including monitoring and automation.

• Develop your career through challenging work, knowledge sharing and targeted professional development.

\"I am the person Capital Group is looking for.\"

• You bring 4+ years of experience supporting enterprise applications in production, through application support, solutions engineering or technology delivery. Experience in asset management or financial services is helpful, but not essential.
• You learn new platforms quickly, take ownership and know when to elevate.
• You stay calm under pressure and communicate clearly in business terms during incidents.
• You work well across regions and time zones, and you enjoy continuous learning.

Key Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Finance, Business or a related field preferred; equivalent relevant experience will be considered.
• Experience with Charles River CRD or a comparable investment platform is preferred but not required. You should be able to learn about a new platform and its supporting business workflows quickly.
• Familiarity with investment workflows, such as order management, compliance, trading or post-trade processes, is helpful.
• Hands-on production support: incident triage, impact assessment, escalation and stakeholder updates, following ITIL-aligned incident and change practices.
• Strong analytical troubleshooting skills are essential. SQL experience for investigating data issues is preferred; scripting (Python, PowerShell) and FIX knowledge are additional advantages.

\"I can learn more about Capital Group.\"

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal is to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

* Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.