Solution Engineer

SAMSUNG SDS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Samsung SDS Asia Pacific Pte. Ltd. is seeking a technical professional to deliver and maintain enterprise solutions across on-site and remote locations in Singapore.

You will install, configure, train users, and ensure solutions meet specifications and deadlines. The role requires a diploma or degree in CS/IS, cloud or server certification is preferred, and 3–8 years in network admin, QA testing, and software deployment.

Qualifications

• Diploma or degree in Computer Science or Information System related fields.
• Server or cloud certificate is highly preferred.
• 3–8 years of experience in network administration, QA testing, software installation and maintenance.
• Knowledge of VM software and system OS (Windows Server, Java, Apache Tomcat, RedHat, Ubuntu, etc).
• Knowledge of configuration management such as AD, CA, DNS.
• Knowledge of databases: MSSQL, MySQL.
• Knowledge on Cloud (AWS, Azure) and on-premises infrastructure deployment.
• Excellent problem solving and analytical thinking.
• Good at documentation (specification, user guide creation).
• Excellent communication skills; able to present technical topics to non-technical audience.
• Self Starter, positive attitude and customer oriented.
• Must be a Singaporean.

Responsibilities

• Solutions delivered on time and on budget.
• Perform maintenance on time.
• Provide timely and satisfactory issues resolutions.
• Conduct training, presentation to internal and external customers.
• Manage internal and external customers.
• Site surveys to ensure infra and network meet requirements.
• Install and configure solutions at sites.
• Manage User Acceptance testing at sites.
• Conduct User training at sites.
• Document handover items for customers at sites.
• Ensure all delivered solutions are in operation during maintenance.
• Support and troubleshoot issues remotely or onsite.
• Monthly patching or upgrades at sites.
• Test and deliver Samsung devices at sites.
• Escalate critical issues with HQ Technical Support & R&D and VOC compilation.

Skills

Problem solving

Analytical thinking

Documentation

Communication

Self-starter

Customer oriented

Education

Diploma or Degree in Computer Science or Information Systems

Tools

VM software

Windows Server

Java

Apache Tomcat

Red Hat

Ubuntu

MSSQL

MySQL

AWS

Azure

AD/CA/DNS

XML

HTML

Job description

Responsibilities:

• Solutions delivered on time and on budget.
• Perform maintenance on time.
• Provide timely and satisfactory issues resolutions.
• Conduct training, presentation to internal and external customers.
• Manage internal and external customers.

During Solutions Delivery Phase:

• At site survey to ensure infra and network is in accordance to solutions requirements.
• Install, Configure solutions at sites.
• Manage User Acceptance testing at sites.
• Conduct User training at sites.
• Document handover items for customers at sites.

During Maintenance Phase:

• Ensure all delivered solutions are in operation.
• At site or remote to support and troubleshoot issues related to the delivered solutions.
• At site to perform solutions preventative action, monthly patching or upgrade.
• At site testing and delivery of Samsung devices.
• Work closely with the HQ Technical Support & R&D for critical issues escalation and VOC compilation.

Requirement:

• Diploma or Degree in Computer Science or Information System related fields
• Server and/or cloud certificate is highly preferred.
• 3 - 8 years of experience in network administration, QA testing, software installation and maintenance is preferred.
• Knowledge in the use of VM software and system OS (Windows Server, JAVA, Apache Tomcat, Redhat, Ubuntu, etc).
• Knowledge in the configuration management such as AD, CA, DNS etc.
• Knowledge in the use of database: MSSQL, MYSQL etc.
• Knowledge on Cloud (i.e., AWS, Azure, or similar) and on-premises infrastructure deployment.
• Excellent problem solving, and analytical thinking.
• Good at documentation (specification, user guide creation)
• Excellent communication skills; able to present technical topics to non technical audience.
• Self Starter, positive attitude and customer oriented.
• Must be a Singaporean

Preferred Qualification:

• Knowledge in MDM related solutions and technology (such as Samsung Knox, Android Enterprise, VMWare Workspace ONE, MobileIron, Citrix Endpoint Management, Microsoft Intune, and etc) are a plus.
• Programing and software development skill in Java, XML, HTML, Android development are a plus.
• Project Management experience and/or certificate.
• Experience in designing cloud system environment, able to manage cloud resource with automation.
• Ability to take up a new technology and perform development based on client requirements.