Software Support Engineer (Day 2)

United States Digital Space LLC; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

United States Digital Space LLC in Singapore is seeking a capable software support engineer to troubleshoot configuration, performance, and integration issues across a modern stack. You will diagnose bugs, review configurations, and assist customers while documenting solutions for knowledge sharing.

You will collaborate with development, QA, and support teams to ensure seamless software operation and reliable service delivery, with standby availability for shift coverage as needed.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 2-5 years of relevant professional working experience.
• Proven experience in software development and bug fixing.
• Strong troubleshooting skills with the ability to diagnose and resolve complex issues.
• Familiarity with software configuration management and performance monitoring tools.
• Experience with Node.js, React, Kafka, Keycloak, MQTT, Microservices, Docker, Kubernetes, Podman, MongoDB, and IBM MQ.
• Available for 24/7 standby and open to working overtime or in shift roles as needed.

Responsibilities

• Perform comprehensive troubleshooting to diagnose and fix issues related to software configuration, performance, and integration.
• Identify, analyze, and resolve coding bugs in a timely manner.
• Review and update app configurations to ensure optimal performance and compatibility.
• Assist in resolving integration issues with other systems and platforms.
• Provide technical support to customers and address their concerns effectively.
• Maintain detailed documentation of issues, solutions, and best practices.
• Work closely with development, QA, and support teams to ensure seamless software operation.

Skills

Troubleshooting

Bug fixing

Team collaboration

Documentation

Education

Bachelor's degree in CS/SE

Tools

Node.js

React

Kafka

Keycloak

MQTT

Microservices

Docker

Kubernetes

Podman

MongoDB

IBM MQ

Job description

Key Responsibilities:

• Perform comprehensive troubleshooting to diagnose and fix issues related to software configuration, performance, and integration.
• Identify, analyze, and resolve coding bugs in a timely manner.
• Review and update app configurations to ensure optimal performance and compatibility.
• Assist in resolving integration issues with other systems and platforms.
• Provide technical support to customers and address their concerns effectively.
• Maintain detailed documentation of issues, solutions, and best practices.
• Work closely with development, QA, and support teams to ensure seamless software operation.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 2-5 years of relevant professional working experience.
• Proven experience in software development and bug fixing.
• Strong troubleshooting skills with the ability to diagnose and resolve complex issues.
• Familiarity with software configuration management and performance monitoring tools.
• Experience with Node.js, React, Kafka, Keycloak, MQTT, Microservices, Docker, Kubernetes, Podman, MongoDB, and IBM MQ.
• Available for 24/7 standby and open to working overtime or in shift roles as needed.