Social Work Associate

ECON Healthcare Group; Singapore; On-site; SGD 46,872 - 73,656; Full time

Job summary

ECON Healthcare Group is seeking a Social Work Associate to support psychosocial assessment, case coordination, and admissions planning for seniors in our nursing home care network.

You will assist in financial screening, means testing, and the development of Individual Care Plans, while maintaining PDPA-compliant records and liaising with families, external agencies, and healthcare teams to ensure holistic, timely support.

Qualifications

• Minimum Diploma in Healthcare or related Social Work field.
• Experience in nursing home or social services is beneficial but not required.
• Proficiency in English and Chinese for client/stakeholder communication.
• Strong writing skills for clear, professional documentation.
• Good time management and ability to work independently or in a team.

Responsibilities

• Coordinate admission and discharge processes for seniors, including referrals and liaising with external agencies.
• Conduct financial assessments and means testing for subsidies and Medifund.
• Provide financial counselling to seniors and families on funding options.
• Assist in developing and implementing Individual Care Plans with MSWs and healthcare teams.
• Support psychosocial programs to promote seniors' well-being and community integration.
• Maintain documentation of case notes, assessments, and funding applications in PDPA-compliant manner.
• Prepare reports, referrals, and funding applications for MSWs and management.
• Liaise with external agencies to coordinate grants, donations, or sponsorships.
• Handle client concerns with professionalism and timely resolution.

Skills

English

Chinese

Communication

Documentation

Time management

Teamwork

Initiative

Education

Diploma in Healthcare or related Social Work fields

Job description

The Social Work Associate works in the field of Social Work and is trained in psychosocial assessment and intervention. He/She supports the coordination of casework, group work, and psychosocial programmes, provides assistance in admission and discharge planning, and helps families navigate financial assistance schemes. The Social Work Associate also assists in administrative functions to support the social work team.

Admission and Discharge Administration, Including Financial Counselling and Means Testing

• Manage the admission and discharge process for seniors, including pre-admission work such as handling new referrals, liaising with external agencies, and coordinating with internal teams to ensure a smooth transition into and out of the nursing home.
• Conduct financial assessments and means testing to determine eligibility for financial assistance schemes (e.g., Medifund, subsidies, or other funding sources).
• Provide financial counselling to seniors and their families, explaining funding options and addressing concerns about care affordability.
• Assist in setting up and maintaining administrative matters related to patient needs, from onboarding to discharge.
• Liaise with healthcare teams, families, and external agencies to coordinate applications and ensure timely approvals.

Case Management Support for Seniors and Their Families

• Assist in case intake and assessments, gathering relevant information on seniors' BioPsychoSocial functioning, including mental well-being and financial status.
• Provide case management support by monitoring care plans, tracking progress, and following up on interventions to ensure continuity of care.
• Work closely with team members in developing Individual Care Plans (ICPs) to meet seniors' specific needs.
• Work closely with Medical Social Workers (MSWs) in addressing complex cases, including those involving mental health concerns or family conflicts.
• Collaborate with healthcare professionals and external agencies (e.g., hospitals, family service centers) to ensure holistic support for seniors
• Resolve client feedback and concerns, ensuring that client concerns are addressed in a timely and appropriate manner.
• Provide accurate and professional communication to clients, families, and business partners regarding policies, procedures, and available services.
• Handle client concerns with clarity and professionalism, ensuring appropriate resolution and maintaining a positive stakeholder relationship.

Support the Formation and Implementation of Psychosocial Programs

• Plan, coordinate, and execute psychosocial programs that enhance seniors' and caregivers' well-being.
• Engage seniors in programs that promote psychosocial wellness and community integration.
• Collect and analyze feedback (data collection and entry) from seniors and families to evaluate program effectiveness and recommend improvements.

Administrative Support for the Social Work Team

• Maintain accurate documentation of case notes, financial assessments, and intervention records in compliance with PDPA and organizational policies.
• Prepare reports, referrals, and funding applications for review by MSWs and management.
• Handle administrative tasks such as scheduling appointments, coordinating meetings, and managing databases for case tracking.
• Support the team in liaising with external agencies for grants, donations, or sponsorship opportunities that benefit residents.
• Ensure adherence to MOH service requirements regarding financial and quality standards through regular internal audits.
• Assist with logistics and operational support when required.
• Any other related duties as directed by the reporting officers.

Requirements

• Minimum Diploma in Healthcare or related Social Work fields.
• Experience in the nursing home and social services sector is beneficial but not required - candidates with relevant skills and passion are welcome to apply.
• Strong proficiency in English and Chinese (both written and spoken), as the role requires communication and documentation with English- and Chinese-speaking clients/stakeholders
• Strong writing skills, with the ability to produce clear, accurate, and professional documentation
• Good time management skills, well-organized, and efficient.
• Takes initiative and able to work well independently and as a team player.