Social Work Assistant

Ling Kwang Home for Senior Citizens; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Ling Kwang Home for Senior Citizens in Singapore seeks a dedicated Medical Social Work Assistant to support the Medical Social Work Department. You will handle referral records, assist with intake and admissions, and coordinate social and financial assistance services.

Key duties include accompanying residents to banks and agencies, maintaining documentation, and providing case management support to MSWs and residents’ families. Flexibility for evenings or weekends may be required.

Qualifications

• Minimum GCE 'A' Level / Diploma in Social Services or equivalent.
• Minimum GCE 'O' Level or equivalent for those with 1–2 years in social service sector.

Responsibilities

• Receive, process, and maintain referral records for admissions.
• Support MSWs in intake assessments, admission coordination, and service arrangements.
• Assist residents with community-related matters and accompany to banks, HDB, and agencies for case management.
• Maintain records for reporting, audits, and ad hoc information requests.
• Support daily operations and administrative functions of the Medical Social Work Department.
• Provide social-emotional and practical support to residents and their next-of-kin.
• Process applications for subsidies, means testing, and financial assistance schemes.
• Attend public enquiries regarding nursing home and day care services and provide referrals.
• Collaborate with stakeholders to ensure smooth service delivery and continuity of care.

Skills

Interpersonal communication

Elderly care

Administrative skills

Confidentiality

Team player

Microsoft Office

Education

Diploma in Social Services or equivalent

O Level or equivalent (1–2 years in social service)

Tools

Microsoft Office

Job description

Job Purpose:
To support the Medical Social Work Department in providing emotional, social, and practical assistance to residents and their next-of-kin through referral management, administrative support, enquiry handling, basic supportive counselling, and coordination of social and financial assistance services, with the aim of enhancing coping, well-being, and quality of life.

Details and Responsibilities:

• Receive, process, and maintain referral records for nursing home and day care centre admissions

• Support Medical Social Workers (MSWs) in intake assessments, admission coordination, and service arrangements

• Assist residents with community-related matters, including accompanying them to banks, Housing & Development Board (HDB), and other agencies as required for case management purposes

• Maintain accurate records and documentation to facilitate periodic reporting, statistical returns, audits, and ad hoc information requests

• Support the daily operations and administrative functions of the Medical Social Work Department

• Provide case management support to MSWs, including social-emotional support and practical assistance to residents, clients, and their next-of-kin

• Process applications for subsidies, means testing, and various financial assistance schemes

• Conduct financial assistance applications and renewals for residents and clients of the nursing home and day care centres

• Attend to public enquiries regarding nursing home and day care services, providing information, guidance, and appropriate referrals

• Collaborate with internal and external stakeholders to ensure smooth service delivery and continuity of care

• Perform any other duties and responsibilities assigned by Management and/or the Medical Social Worker

Qualification, Education, and Skills:

• Minimum GCE 'A' Level / Diploma in Social Services or equivalent for those without experiences

• Minimum GCE 'O' Level or equivalent for those with at least 1-2 years in social service sector.

Core Competencies:

• Good interpersonal and communication skills

• Ability to work with elderly residents and their families

• Strong administrative, documentation, and organizational skills

• Ability to handle sensitive and confidential information professionally

• Team player with a service-oriented mindset

• Proficiency in Microsoft Office applications

Working Conditions:

• Required to accompany residents to banks, Housing & Development Board (HDB), government agencies, healthcare institutions, and residents' homes/properties as part of case management and social work support services

• Required to work with residents and next-of-kin who may present with complex psychosocial, behavioural, emotional, or family-related challenges

• May be required to work occasional evenings, weekends, or public holidays to support operational needs, resident welfare, or departmental activities

We regret that only shortlisted applicants will be notified.