Social Media and Client Services Executive

NEW NANYANG CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Job summary

NEW NANYANG CONSULTANCY PTE. LTD. in Singapore is seeking a proactive Social Media and Client Services Executive on a full-time basis, based in Buona Vista.

You will manage social media communications and deliver excellent client support, helping to strengthen our online presence while ensuring high-quality service across interactions. The role requires hands-on content creation, timely responses, and coordination with internal teams.

Qualifications

• Experience in social media management or content creation.
• Proficient in written and spoken Chinese and English.
• Background in customer-facing roles with a service mindset.
• Proficient with Microsoft Office and common social media tools.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage and update social media accounts across platforms.
• Monitor channels for inquiries and respond promptly.
• Schedule and publish posts to maintain engagement.
• Provide client services via phone, email, and queries.
• Maintain records of client interactions and filing system.
• Coordinate with internal teams to route queries.
• Prepare reports on social media and client service metrics.
• Assist with planning and onsite support for events and productions.
• Support general administrative tasks.
• Suggest ideas to enhance client experience and social presence.

Skills

Social media management

Content creation

Bilingual Chinese/English

Customer service

Job description

About the role

We are seeking a proactive and organised Social Media and Client Services Executive to join our team on a full-time basis. Based in Buona Vista, this role offers a fantastic opportunity to support our growing business by managing social media communications and providing excellent client services. You will play a key part in enhancing our online presence whilst ensuring our clients receive exceptional support and attention to detail in all their interactions with our organisation.

Key responsibilities

• Manage and update our social media accounts across multiple platforms, creating engaging content that reflects our brand values and resonates with our audience
• Monitor social media channels for customer inquiries, comments and feedback, responding promptly and professionally
• Assist with the scheduling and publication of social media posts, ensuring consistent and timely engagement with our followers
• Provide comprehensive client services support, including answering phone enquiries, responding to emails and managing client requests
• Maintain detailed records of client interactions and maintain an organised filing system for easy reference and follow-up
• Coordinate with internal teams to ensure client queries are directed to the appropriate departments and resolved efficiently
• Prepare reports on social media performance and client service metrics to inform strategy improvements
• Assist with the planning, coordination and on-site execution of company events and large-scale productions, including concerts, promotional activities and client events
• Support the organisation with general administrative tasks, including scheduling appointments, maintaining databases and handling correspondence
• Contribute ideas for improving client experience and identifying opportunities to enhance our social media presence

What we're looking for

• Proven experience in social media management or content creation, with demonstrated knowledge of popular social media platforms and best practices
• Strong written and verbal communication skills in Chinese and English, with the ability to craft engaging and professional content
• Experience in client services or a customer-facing role, with a proven track record of providing excellent support
• Proficiency in Microsoft Office applications and familiarity with social media management tools
• Excellent organisational skills with the ability to manage multiple tasks simultaneously and meet deadlines
• A professional and courteous demeanour with strong interpersonal skills and a customer-focused mindset
• Attention to detail and commitment to maintaining high standards in all work outputs
• Familiarity with administrative processes and office support functions

Preferred: Experience with graphic design software or content creation tools would be advantageous

Preferred: Knowledge of analytics tools to track and measure social media performance

What we offer

We are committed to creating a supportive and inclusive workplace where our team members can thrive. We offer competitive remuneration, opportunities for professional development and training to enhance your skills. We believe in fostering a collaborative work environment where your contributions are valued and recognised. Our organisation provides a healthy work-life balance with flexible working arrangements where possible, and we invest in the wellbeing and career progression of our employees. You will have the opportunity to work with a diverse team and gain valuable experience in both social media management and client services.

About us

We are a dynamic and forward-thinking consultancy firm dedicated to delivering high-quality services to our clients. We pride ourselves on our professional approach, innovative solutions and commitment to client satisfaction. Our team is driven by a passion for excellence and a desire to make a meaningful impact in the industries we serve. We maintain strong values of integrity, transparency and continuous improvement, and we are proud to be an employer of choice in our sector.