Social Community Manager: Engagement & Content Lead

Publicis Groupe; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Publicis Groupe is seeking a Community Manager to bring client social channels to life daily. You’ll manage engagement, coordinate content workstreams and support social‑first content across multiple platforms, always aligning with brand voice and client identity.

You will respond to comments, publish content, and help prepare monthly reports while collaborating with creatives, copywriters and editors to keep projects moving and on brief.

Qualifications

• 2–4 years’ experience in community management, social media or account servicing within a creative, social or digital agency.
• Strong understanding of social platforms, content formats and internet culture.
• Excellent written communication skills and attention to tone of voice.
• Experience managing brand communities across multiple social platforms.
• Comfortable coordinating creative work across multiple stakeholders.
• Experience supporting social content shoots or productions is an advantage.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and pride in producing quality work.
• Curious, proactive and passionate about social media.

Responsibilities

• Manage day‑to‑day community engagement across assigned social channels.
• Respond to comments, messages and conversations in a timely, thoughtful and on‑brand manner.
• Identify opportunities to deepen engagement through meaningful interactions with the community.
• Monitor conversations, audience sentiment and emerging trends, escalating issues where appropriate.
• Prepare monthly community management and social performance reports.
• Review content performance to understand what resonated with audiences and identify opportunities for future optimisation.
• Share observations and recommendations with the wider team to continually improve content and community engagement.
• Care for the client's social channels with the same attention and pride you would your own, ensuring every interaction reflects the brand's personality and standards.
• Coordinate assigned content workstreams from briefing through to delivery.
• Work closely with creatives, copywriters, editors, creators and production partners to keep projects moving.
• Manage timelines, feedback and approvals across assigned pieces of work.
• Review content to ensure it is aligned with the brief, platform appropriateness, tone of voice and high quality.
• Support planning and execution of social content shoots and attend shoots when needed.

Skills

Community management

Social media

Account servicing

Content coordination

Stakeholder coordination

Attention to tone of voice

Communication skills

Editorial awareness

Attention to detail

Job description

Publicis Groupe is seeking a Community Manager to bring client social channels to life daily. You’ll manage engagement, coordinate content workstreams and support social‑first content across multiple platforms, always aligning with brand voice and client identity.

You will respond to comments, publish content, and help prepare monthly reports while collaborating with creatives, copywriters and editors to keep projects moving and on brief.