Site Reliability Engineer (Principal Systems)

MediSolution; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexibility options

Health benefits

Volunteer day

Job summary

Altera Digital Health seeks a Site Reliability Engineer (Principal Systems) to lead cloud infrastructure initiatives for APAC healthcare clients. You will shape technical strategy, own environment blueprints, and ensure highly available, secure cloud deployments across Singapore and the Philippines.

You will mentor peers, drive diagnosis and optimization using APM tools, and collaborate with cross‑functional teams to deliver enterprise scale solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or engineering, with 7+ years of hands‑on experience in enterprise applications, infrastructure, or cloud environments.
• Proven ability to explain complex technical topics to diverse audiences and clients.
• Experience leading APM tools such as AppDynamics, Datadog, Dynatrace, Azure Monitor, LogicMonitor.
• Strong Windows Server, IIS, .NET, clustering, and performance diagnostics skills.
• Solid SQL Server performance tuning and Always On availability experience.
• Deep Azure cloud and networking knowledge (DNS, TCP/IP, firewalls, load balancing).
• Experience with ServiceNow and ITIL principles.

Responsibilities

• Direct technical strategy and provide expert guidance to healthcare clients while mentoring team members.
• Own environment blueprint and architect scalable, reliable cloud environments.
• Identify and mitigate system risks across projects and client environments.
• Anticipate and resolve complex challenges across lifecycles and live environments.
• Lead integration of diverse systems and third‑party services into unified platforms.
• Continuously monitor and optimize control systems for maximum uptime and efficiency.

Skills

Windows Server

IIS

.NET

Clustering

PerfMon

SQL Server Tuning

Always On Availability Groups

Azure Cloud

Networking fundamentals

DNS

TCP/IP

Firewalls

Load balancing

ServiceNow

ITIL principles

Education

Bachelor’s degree

Tools

AppDynamics

Datadog

Dynatrace

Azure Monitor

LogicMonitor

Job description

Site Reliability Engineer (Principal Systems) Altera Digital Health

Location: Singapore or Philippines

Join Altera Digital Health: Transform Healthcare with Us! Ultimate Flexibility: Based remotely in Singapore with availability to go into the office and work with the team. Room to Grow: Join a vibrant, collaborative team where your unique ideas matter. Altera provides the resources, training, and runway you need to continuously level up your career. Next-Level Perks: Comprehensive health benefits, and dedicated budgets for your continuous learning.

Who are we?

Altera Digital Health is a leading global healthcare IT provider and a subsidiary of Constellation Software Inc (CSI). Constellation Software, a publicly traded company on the Toronto Stock Exchange is renowned for acquiring and managing vertical market software businesses. At Altera, we foster a unique culture rooted in our core values—our unwavering commitment to respect, discipline, innovation and transparency guides every action we take. We have a range of clients across APAC using our own solutions such as our electronic health record (EHR) platform Sunrise™ as well as several third‑party solutions we proudly resell into the region. Our solutions are designed to help our clients improve performance and better leverage their software to create a more connected, efficient, and effective healthcare system.

Serving the APAC region from offices in Australia and Singapore, our team drives impact through exceptional sales, professional services, and client support. You’ll be joining a designated Cloud Infrastructure team that thrives on innovation and problem‑solving. If you are looking for a role with continuous learning, exposure to enterprise‑scale cloud environments, and the chance to directly impact the reliability of critical healthcare systems, this is the team for you. Serving the APAC region from offices in Australia and Singapore, our team drives impact through exceptional cloud services, technical consulting, and client support.

Your Mission

As part of our Cloud (Hosting) Business Unit, your primary focus will be keeping our clients' mission‑critical environments secure, stable, and highly available. Our cloud infrastructure solutions are designed to help healthcare providers improve performance, scale effortlessly, and better leverage their software to create a more connected, efficient, and effective healthcare system.

What You Will Do

• Direct technical strategy and provide expert guidance to our healthcare clients while mentoring and elevating your fellow team members.
• Own the environment blueprint and architect, document scalable, highly reliable and secure cloud environments tailored to client needs.
• Initiate identifying and mitigating systems against potential technical risks.
• Anticipate and resolve complex challenges across project lifecycles and live client environments.
• Spearhead the seamless integration of diverse systems and third‑party services to create unified platforms.
• Continuously monitor, tune, and optimize control systems to guarantee maximum uptime and efficiency.

What You Bring to the Role

• Bachelor’s degree in computer science, Information Technology, engineering or the equivalent of 7+ years of hands‑on experience supporting and scaling enterprise applications, infrastructure, or cloud environments preferably in a healthcare technology environment.
• You can effortlessly explain complex technical details to anyone, whether you're troubleshooting with an end‑user, strategizing with the IT department, or presenting to the C‑suite.
• A proactive approach with expertise in leading APM tools such as AppDynamics, Datadog, Dynatrace, Azure Monitor, LogicMonitor.
• Deep knowledge of Windows Server administration, IIS, .NET, Clustering, and performance diagnostics (MSMQ, Event Logs, PerfMon).
• Advanced SQL Server skills, specializing in performance tuning, query optimization, blocking analysis, and Always On Availability Groups.
• Solid grasp of Azure cloud and networking fundamentals (DNS, TCP/IP, firewalls, load balancing).
• Experience with ServiceNow and ITIL principles.

Our Perks

• Be part of a leading global healthcare IT provider.
• Genuine Flexibility options: Enjoy flexible work options designed to fit your life, not the other way around.
• Top‑Tier Health Benefits: Medical and Dental Insurance to keep you covered.
• Give Back: Get a paid volunteer day each year to support the causes you’re passionate about.

What the role requires

• This position is subject to satisfactory Police Check prior to commencement.
• Current working rights in Singapore or Philippines.
• This position will be 50% on site and 35% travel as required.

Equal Opportunity Employer

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.