Shop Manager

PEERLESS HAIR SALON PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PEERLESS HAIR SALON PTE. LTD. seeks a seasoned leader to oversee shop operations, drive sales, and ensure exceptional customer service in a dynamic retail environment.

The role requires a minimum of 10 years of professional hairdressing experience, ability to lead staff, and collaborate with supervisors to meet business targets while maintaining top-tier customer experience. Flexible weekends/public holidays expected for operational coverage.

Qualifications

• Minimum 10 years of professional hairdressing experience.

Responsibilities

• Lead and motivate shop staff to consistently achieve sales targets and deliver exceptional customer service
• Manage daily shop operations to ensure smooth workflow and optimal sales and service performance
• Develop and implement strategies to enhance customer satisfaction and retention under fast-paced conditions
• Monitor and analyze sales data to identify opportunities for improvement and drive business results
• Maintain professional and service-oriented conduct to uphold the shop’s reputation and customer experience
• Adapt to working schedules including weekends and public holidays to meet operational demands
• Collaborate with supervisors as needed to align shop activities with broader business objectives

Skills

Leadership

Customer service

Sales management

Data analysis

Job description

Job Summary

Lead and manage all aspects of shop operations, including sales performance and customer service excellence, to drive business growth and achieve targets in a dynamic retail environment.

Responsibilities

• Lead and motivate shop staff to consistently achieve sales targets and deliver exceptional customer service
• Manage daily shop operations to ensure smooth workflow and optimal sales and service performance
• Develop and implement strategies to enhance customer satisfaction and retention under fast-paced conditions
• Monitor and analyze sales data to identify opportunities for improvement and drive business results
• Maintain professional and service-oriented conduct to uphold the shop’s reputation and customer experience
• Adapt to working schedules including weekends and public holidays to meet operational demands
• Collaborate with supervisors as needed to align shop activities with broader business objectives

Required competencies and certifications

• Minimum 10 years of professional hairdressing experience

Preferred competencies and qualifications

• Demonstrated ability to work effectively under supervision when required