Service Product Operations Lead

TikTok; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TikTok Shop is seeking a Service Product Operations Specialist to lead product design for customer service, including AI-powered chatbots and human-assisted tools. You will collaborate with cross-functional teams to implement requirements and deliver end-to-end projects.

The role emphasizes data-driven optimization, A/B testing, compliance, and data security to ensure a safe, efficient, and delightful service experience for buyers, sellers, and creators at a global scale.

Qualifications

• Bachelor's degree or above in CS/DS/AI/Operations Management preferred.
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Responsibilities

• Plan and design products in the customer service domain, covering AI-powered and human-assisted scenarios.

Skills

Data analysis

Project delivery

Cross-functional collaboration

Problem solving

NLP/LLM exposure

Education

Bachelor's degree or above

Tools

Data analysis tools

Job description

TikTok Shop is seeking a Service Product Operations Specialist to lead product design for customer service, including AI-powered chatbots and human-assisted tools. You will collaborate with cross-functional teams to implement requirements and deliver end-to-end projects.

The role emphasizes data-driven optimization, A/B testing, compliance, and data security to ensure a safe, efficient, and delightful service experience for buyers, sellers, and creators at a global scale.