Service Manager SG, Lab Water, Advanced Solutions

Biopharma Careers; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Biopharma Careers is seeking a Field Service Manager to lead a team of field service engineers across Singapore and Vietnam, ensuring high-quality service delivery and customer satisfaction. You will manage daily operations, develop team capabilities, and drive continuous improvement in line with company standards.

The role requires 5+ years of team leadership in field service, strong communication, and proficiency with service management systems and data analytics.

Qualifications

• Bachelor’s degree in engineering, business, or related field (or equivalent experience).
• 5+ years of experience managing field service operations and teams.
• Strong leadership, communication, and problem-solving skills.
• Experience with service management systems and data analytics.
• Ability to work across cultures and manage remote/dispersed teams.
• Willingness to travel as required.

Responsibilities

• Oversee scheduling, deployment, and performance of field service teams.
• Meet the service revenue targets for the territory and support consumables with Digital/Inside Sales.
• Ensure service delivery meets or exceeds customer expectations.
• Recruit, train, and develop field service staff as needed.
• Monitor and analyze KPIs (e.g., NPS, response time, service contracts).
• Implement process improvements and digital tools to increase efficiency.
• Serve as escalation point for complex service issues.
• Collaborate with internal teams (sales, product, customer support) to align service with business goals.
• Manage budgets, resources, and vendor relationships as needed.
• Ensure compliance with safety, regulatory, and quality standards.
• Responsible for audits and ISO certification requirements.
• Establish and maintain a culture of continuous improvement.

Skills

Leadership

Communication

Problem-solving

Cross-cultural collaboration

Data analytics

Travel readiness

Education

Bachelor's degree in engineering, business, or related field

Tools

SFDC

Tableau

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginablewith us.

Your Role:

TheField ServiceManager leads a team offield serviceengineers for the allocated territory (SG & VN) ensuring high-quality service delivery,operational efficiency, and customer satisfaction. This role is responsible for managing daily operations, developing team capabilities, and driving continuous improvement in alignment with company standards.

Responsibilities include but are not limited to:

• Overseejob scheduling, deployment, and performance offield serviceteams
• Meet the Service Revenue for the territory and support the consumables business as shared responsibility with Digital and inside sales.
• Ensure service delivery meets or exceeds customer expectations
• Recruit, train, and developfield servicestaff when require
• Monitor and analyze KPIs (e.g., NPS, response time, svc contracts, customer feedback)
• Implement process improvements and digital tools to increase efficiency
• Serve as escalation point for complex service issues
• Collaborate with internal teams (sales, product, customer support) to align service with business goals
• Manage budgets, resources, and vendor relationships as needed
• Ensure compliance with safety, regulatory, and quality standards
• Responsible for the Audits and requirements for the ISO certification.

Who You Are:

Minimum Qualifications:

• Bachelor’s degree in engineering, business, or related field (or equivalent experience)
• 5+ years of experience managingfield serviceoperations and teams
• Strong leadership, communication, and problem-solving skills
• Experience withservice management systemsanddata analytics
• Ability to work across cultures and manage remote/dispersed teams
• Willingness to travel as required

Success Criteria:

• High customer satisfaction and retention
• Achievement of commercial and operational KPIs &Knowledge withSFDC&Tableau
• Team engagementand low turnover
• Continuous improvement initiatives delivered on time.
• Improve NPS Score of the region

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!