SERVICE MANAGER

57 EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Service Manager to oversee service tasks and ensure high customer satisfaction. The successful candidate will lead a team, handle customer complaints, and streamline operations. Candidates should possess a bachelor's degree in business, strong leadership and communication skills, and a Certificate of Employment Intermediaries (CEI). This role demands someone who can work under pressure while maintaining excellent service standards.

Qualifications

• Bachelor's degree in business, administration, or related field.
• Previous sales and management experience may be advantageous.
• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Ability to work under pressure and handle stress.
• Certificate of Employment Intermediaries (CEI) required.

Responsibilities

• Delegate and direct service tasks and monitor project progress.
• Handle customer complaints quickly and professionally.
• Assist with administrative tasks like managing invoices and orders.
• Set up and maintain a service desk effectively.
• Resolve service desk problems and enhance productivity.
• Audit work and customer service for standards compliance.
• Train new employees in company procedures.

Skills

Leadership skills

Communication skills

Sales skills

Customer service skills

Organizational skills

Creative thinking

Problem-solving skills

Education

Bachelor's degree in business or related field

Job description

Service Manager Responsibilities

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Service Manager Requirements

• A bachelor's degree in business, administration, or related field.
• Previous sales and management experience may be advantageous.
• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
• Have Certificate of Employment Intermediaries (CEI).