Service Design & Digital Transformation Lead

Allkin Singapore; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Allkin Singapore is building a core technical team to drive innovation and digital transformation across the social service sector. The role leads service design, bridging client needs, tech systems, and operations to automate workflows.

Ideal candidates have 7–8 years in service design or related fields, with hands-on experience in process improvement, journey mapping, and change management. You will collaborate with senior leadership and external partners to implement scalable solutions.

Qualifications

• Bachelor's degree in Business, Information Systems Design, Human-Centred Design, or related discipline.
• 7-8 years hands-on experience in service design, business transformation, process improvement, or related fields.
• Strong knowledge of design thinking, service design, and user-centred design methodologies.
• Experience in process redesign, journey mapping, automation/optimisation, and change management.
• Experience in managing projects from ideation through implementation and evaluation.

Responsibilities

• Lead service design initiatives using human-centred design and design thinking to translate user needs into requirements.
• Map current-state journeys, workflows, and processes to identify pain points and opportunities.
• Design and implement future-state service models to enhance effectiveness and outcomes.
• Conduct user research, interviews, workshops, and co-creation sessions with staff, clients, and stakeholders.
• Identify, evaluate, and implement digital and non-digital solutions for operations and service delivery.
• Collaborate with internal teams and external partners to pilot and scale innovations.
• Support adoption of automation and data-driven approaches to improve service efficiency.
• Translate business requirements into functional specifications and designs.
• Engage stakeholders across functions and levels to drive change management.
• Manage multiple projects, coordinate with vendors, and track milestones and budgets.

Skills

Design thinking

Service design

User-centred design

Process automation

Change management

Project management

Journey mapping

Stakeholder engagement

Education

Bachelor's degree in Business/IS Design/Human-Centred Design

Job description

Allkin Singapore is building a core technical team to drive innovation and digital transformation across the social service sector. The role leads service design, bridging client needs, tech systems, and operations to automate workflows.

Ideal candidates have 7–8 years in service design or related fields, with hands-on experience in process improvement, journey mapping, and change management. You will collaborate with senior leadership and external partners to implement scalable solutions.