Service Delivery Manager

NCS; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NCS is seeking a seasoned Security Service Delivery Lead to own end-to-end delivery of cybersecurity services in MOE, including SOC, vulnerability management and incident response. You will drive service quality, client satisfaction and operational resilience.

Applicants should have 6–10 years in cybersecurity or IT operations, 3+ years in client-facing leadership, and relevant certifications. Singapore Citizen only due to project sensitivity.

Qualifications

• Excellent stakeholder and client management skills
• Experience managing SLAs, KPIs, and service performance metrics
• Familiarity with ITIL or similar IT service management frameworks
• Strong understanding of SOC, incident response, vulnerability management, and risk & compliance

Responsibilities

• Full accountability for end-to-end delivery of cybersecurity services
• Own service performance, quality, and client satisfaction
• Act as the primary operational escalation point
• Proactively identify service risks and mitigation plans
• Review risk register and ensure controls align with requirements
• Present security metrics in business terms and manage stakeholder expectations
• Coordinate across SOC, IR teams, engineering, and GRC
• Escalate resource or skill gaps early and ensure crisis ownership

Skills

Client/stakeholder communication

Education

Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field

Job description

Service Ownership & Accountability, and Operational Excellence

• Full accountability for end-to-end delivery of cybersecurity services in MOE (e.g., SOC, vulnerability management, incident response, etc).
• Own service performance, quality, and client satisfaction.
• Act as the primary operational escalation point

Risk & Compliance Management

• Proactively identify service risks (capacity, tooling gaps, analyst capability, threat exposure).
• Review risk register with mitigation plans.
• Ensure controls and processes align with contractual and compliance requirements.
• Understand the vulnerability posture and remediation status.

Client Relationship & Governance

• Present security metrics in business terms (risk impact, trend analysis, improvement roadmap).
• Manage expectations and ensure no surprises.
• Drive client and internal stakeholders’ confidence.
• Understand account revenue, cost drivers, and margin
• Manage scope control and change requests
• Ensure delivery within contracted scope
• Coordinate across SOC analysts, IR teams, engineering, and GRC
• Escalate resource or skill gaps early
• Ensure clear ownership during crisis situations

Qualifications

• Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field
• 6–10 years of experience in cybersecurity, IT operations, or service delivery
• 3+ years in a service delivery or client-facing leadership role
• Strong understanding of:
  • Security Operations (SOC)
  • Incident response & threat management
  • Vulnerability management
  • Risk & compliance frameworks
• Experience managing SLAs, KPIs, and service performance metrics
• Familiarity with IT service management frameworks like ITIL
• Excellent stakeholder and client management skills
• Due to project sensitivity, we can only consider Singapore Citizen

Preferred Certifications/Experiences

• CISSP
• CISM
• CISA
• ITIL Foundation / Expert
• Experience working with Managed Security Service Providers (MSSPs)
• Knowledge of cloud security environments (AWS, Azure, GCP)
• Experience in regulated industries (banking, healthcare, government)
• Exposure to governance frameworks like NIST Cybersecurity Framework or ISO 27001

Key Skills

• Client/stakeholder communication

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.