Service Delivery Manager

project search pte. ltd.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Project Search Pte. Ltd. in Singapore seeks an experienced Service Delivery Manager to lead a large-scale IT operations and managed services engagement.

You will own end-to-end service delivery, governance, and the onshore team of 40–50 professionals in a high-availability, mission-critical environment. The ideal candidate has 15+ years in IT, 5+ years in SDM or equivalent leadership, and a proven track record managing large-scale operations, executive stakeholder engagements, ITSM/AMS, cloud,

Qualifications

• Extensive experience in IT operations and managed services.
• Proven ability to lead large, onshore teams in mission-critical environments.
• Deep knowledge of ITSM, AMS and service governance.

Responsibilities

• Lead end-to-end service delivery for IT operations and managed services.
• Oversee operational governance and stakeholder management at executive level.
• Direct a 40-50 person onshore delivery team in a high-availability environment.

Skills

IT leadership

Stakeholder mgmt

IT operations

Incident management

Change management

Service monitoring

Cloud operations

ITSM

Executive engagement

Governance

Job description

We are seeking an experienced, resilient, and highly capable Service Delivery Manager (SDM) to lead a large-scale IT operations and managed services engagement. The SDM will be accountable for end-to-end service delivery, operational governance, stakeholder management, and leadership of a fully onshore team of 40-50 professionals.

The ideal candidate is a proven operations leader with deep technical expertise, exceptional people leadership capabilities, and the ability to manage mission-critical services in a complex and demanding environment.

Requirement

• Minimum 15 years of IT industry experience.
• At least 5 years of experience in a Service Delivery Manager, or equivalent leadership role.
• Proven experience leading large-scale IT operations or managed services engagements.
• Demonstrated experience managing teams of 40-50 personnel or larger, preferably in a fully onshore delivery model.
• Experience operating within mission-critical, highly available enterprise environments.
• Strong track record of managing complex stakeholder landscapes and executive-level engagements.
• Deep understanding of IT Service Management (ITSM), Application Maintenance and Support (AMS), infrastructure and cloud operations, and service monitoring.
• Strong knowledge of Incident, Problem, Change, Release, Service Request, and Knowledge Management practices.
• Working knowledge of business continuity, disaster recovery, cybersecurity, operational governance, and service reporting.