Service Delivery Lead - IT Infra & Client Ops

NCS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services firm in Singapore is searching for a Service Delivery Executive. You will manage day to day support for IT infrastructure projects, ensuring all customer requirements and service levels are met. The ideal candidate should have 3-5 years of experience in IT Infrastructure Support, strong knowledge of incident management processes, and excellent communication skills. You will collaborate with various teams to ensure seamless operations and contribute to the success of the organization.

Benefits

Development opportunities

Supportive work culture

Qualifications

• At least 3-5 years of relevant experience in IT Infrastructure Support.
• Knowledge of servers, storage, networking, and cloud environments.
• Familiarity with ITIL best practices.

Responsibilities

• Manage day to day support of maintenance projects and meet SLAs.
• Conduct health checks and application monitoring.
• Liaise with third party vendors and customer technical teams.

Skills

IT Infrastructure Support knowledge

Incident Management

Problem Management

Change Management

Customer relationship management

Excellent written and oral skills

Education

Degree / Diploma in a relevant field

Tools

Service management tools

Monitoring tools

Cisco devices

Windows Server

Linux/UNIX

VMware ESXi

Job description

A leading technology services firm in Singapore is searching for a Service Delivery Executive. You will manage day to day support for IT infrastructure projects, ensuring all customer requirements and service levels are met. The ideal candidate should have 3-5 years of experience in IT Infrastructure Support, strong knowledge of incident management processes, and excellent communication skills. You will collaborate with various teams to ensure seamless operations and contribute to the success of the organization.