Service Architect

StarHub Ltd

Singapore

On-site

SGD 180,000 - 280,000

Full time

14 days+

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Job summary

StarHub Ltd is seeking a Service Architect to design, shape, and govern Hybrid IT service offerings across on-prem, private cloud, public cloud, network, security, observability, and managed services. The role partners with Sales and Executive leadership to architect commercially viable, technically differentiated solutions.

The position bridges solution architecture, service design, and commercial structuring, with governance across transition, delivery, and client engagements.

Qualifications

12+ years in Hybrid IT, Infrastructure, or Managed Services.
5+ years leading complex pursuits (>3M contract value).
Experience in large-scale outsourcing, multi-tower managed services, cloud transformation programs.
Strong commercial understanding (TCO, ROI, pricing models).
5+ years in architecture or service design role.
Proven experience in RFP solutioning and service costing.
Strong ITIL v4 service management understanding.
Experience with enterprise or government clients preferred.

Responsibilities

Lead technical strategy for large RFP/RFQ and proactive pursuits.
Architect multi-year transformation roadmaps (Hybrid Cloud, Modernization, Managed Services).
Conduct discovery workshops with C-level stakeholders.
Shape deal constructs including multi-tower managed services and outcome-based contracts.
Define transition approaches and drive competitive win themes.
Present solution architecture to executive boards and procurement panels.
Embed governance, risk, and compliance throughout deal lifecycle.

Skills

Complex deal shaping

Executive storytelling

Board-level presentation

Commercial acumen

Risk modeling

Stakeholder influence

Strategic thinking

Multi-domain technical depth

Service productization

Negotiation support

Leadership of complex pursuits

Education

Bachelor's degree or higher

Job description

Role Summary

The Service Architect is responsible for designing, shaping, and governing Hybrid IT service offerings across on-premise, private cloud, public cloud, network, security, observability, and managed services environments.

Beyond service design, this role plays a critical leadership function in complex pursuits and large-scale engagements, partnering with Sales and Executive leadership to architect commercially viable, technically differentiated, and operationally sustainable solutions.

The role bridges:

Solution Architecture
Service Design
Commercial Structuring
Delivery Governance
Strategic Deal Shaping

This position is pivotal in winning and industrializing high-value, multi-tower transformation programs and Managed Services adoption. This position reports to VP, Head of Technology Services Tribe & Managed Services.

Key Responsibilities

Complex Engagement & Pursuit Leadership

Lead technical strategy for large RFP/RFQ and proactive pursuits.
Architect multi-year transformation roadmaps (Hybrid Cloud, Modernization, Managed Services).
Conduct discovery workshops with C-level stakeholders.
Shape deal constructs including:

Multi-tower managed services
Outcome-based contracts
Transition & transformation models
Risk-sharing or co-investment frameworks

Define transition approach from incumbent providers.
Drive win themes, differentiators, and competitive positioning.
Present solution architecture to executive boards and procurement panels.
Ensure solution defensibility during commercial negotiation phases.

End-to-End Service Architecture

Design standardized, scalable Hybrid IT service blueprints.
Architect services across:
- Private Cloud (VMware, Nutanix, OpenShift)
- Public Cloud (AWS, Azure, GCP, Huawei Cloud)
- Network & SD-WAN
- Cybersecurity
- Backup, DR & Resilience
- Observability & AIOps
Develop reference architectures and service catalogs.
Ensure service repeatability and industrialization.

Transition & Transformation Governance

Design Transition & Transformation (T&T) frameworks:
- Knowledge transfer models
- Phased migration strategy
- Stabilization plans
Identify delivery risks and mitigation strategies.
Embed automation-first and observability-driven operations.
Align operating model to DevOps / SRE maturity goals.

Commercial & Financial Structuring

Partner with Finance & Pricer to:
- Develop cost models
- Validate margin assumptions
- Define pricing strategies (consumption / subscription / outcome-based / financial leasing model)
Balance competitiveness vs profitability.
Assess delivery complexity, staffing model, and operational overhead.
Define scalable staffing ramp-up and ramp-down models.

Governance, Risk & Compliance

Embed security-by-design and zero-trust principles.
Ensure regulatory compliance (CII, financial services, public sector where relevant).
Design high-availability and disaster recovery frameworks.
Ensure contractual SLAs are technically achievable and defensible.

Cross-Functional Technical Leadership

Act as technical lead in bid war rooms.
Coordinate across:
- Domain Architects
- Engineering & SRE
- Cyber & Compliance teams
- Sales & Account leadership
- StarHub Internal Business Groups
Mentor junior architects in service-oriented thinking.
Drive architectural governance throughout deal lifecycle.

Experience & Qualifications

12+ years in Hybrid IT, Infrastructure, or Managed Services.
5+ years leading complex pursuits (> 3M contract value).
Demonstrated experience in:
- Large-scale outsourcing
- Multi-tower managed services
- Cloud transformation programs
Strong commercial understanding (TCO, ROI, pricing models).
5+ years in architecture or service design role.
Proven experience in RFP solutioning and service costing.
Strong understanding of ITIL v4 service management principles.
Experience working with enterprise or government clients preferred.