Senior Workplace Services Lead - M365, VDI & UC

United Overseas Bank Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

United Overseas Bank Limited in Singapore is seeking a Lead for Workplace Services to own M365, Exchange, and Horizon-based VDI platforms. You will mentor L2/L3 engineers and drive platform health, capacity planning, and continuous service improvements.

You will manage endpoint management, security baselines, unified communications, and automation using PowerShell, collaborating with cross-functional teams to ensure a seamless user experience for staff.

Qualifications

• 8–12 years of experience in M365, Exchange, and enterprise workplace infrastructure.
• Strong expertise in Exchange (On-Prem / Hybrid / Online) and M365 ecosystem.
• Mandatory hands-on experience with VMware Horizon (VDI).
• Proficient in endpoint management platforms and security tooling (MDM, MFA, Trend Micro).
• Strong scripting and automation skills (PowerShell preferred).
• Proven ability to lead teams or act as a technical lead.

Responsibilities

• Act as the technical lead for M365, Exchange, and workplace infrastructure services.
• Provide guidance, mentoring, and knowledge sharing to L2/L3 engineers.
• Own platform health, capacity planning, and service improvement initiatives.
• Oversee VMware Horizon (VDI) infrastructure availability and performance.
• Support Unified Communications platforms (Teams voice/video) and related tools.
• Lead major incident management and drive root-cause analysis.
• Collaborate with cross-functional teams and report to management.

Skills

M365 & Exchange

VMware Horizon

PowerShell scripting

Endpoint management

Unified Communications

Security & mobility tools

Automation

Leadership / technical lead

Tools

VMware Horizon

PowerShell

M365

Exchange Server

MDM

Trend Micro

Job description

United Overseas Bank Limited in Singapore is seeking a Lead for Workplace Services to own M365, Exchange, and Horizon-based VDI platforms. You will mentor L2/L3 engineers and drive platform health, capacity planning, and continuous service improvements.

You will manage endpoint management, security baselines, unified communications, and automation using PowerShell, collaborating with cross-functional teams to ensure a seamless user experience for staff.