Senior Technical Account Manager

Thales Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Thales seeks a Senior Technical Account Manager (TAM) in Singapore to partner with enterprise customers, leveraging Imperva data security solutions to ensure successful implementation and maximize ROI. You will provide strategic guidance, education, and best practices while serving as a trusted advisor to CISOs and security architects.

Your role includes customer enablement, health checks, and executive reviews, with a focus on governance, compliance, and ongoing security maturity across

Qualifications

• Bachelor's degree in computer science, information security, or a related field.
• 7+ years in technical account management, database security, or information security.
• Expertise in database security technologies, including data encryption and access management.
• Familiarity with SIEM, EDR, DLP, IAM, CASB, UEBA, and other security technologies.
• Strong knowledge of cloud security environments (AWS, Azure, GCP).

Responsibilities

• Act as the technical escalation point for security incidents, breaches, and vulnerabilities.
• Lead executive business reviews (EBRs) to discuss security posture and roadmap.
• Conduct health checks and service reviews to optimize performance and security posture.
• Deliver enablement sessions and customer education on best practices and features.

Skills

Technical TAM

Database security

Cloud security

Security frameworks

Executive communication

Education

BS in CS/InfoSec

Tools

SIEM

DLP

IAM

UEBA

Job description

Senior Technical Account Manager### Senior Technical Account ManagerApply: On-Site: Singapore Suntec 2 Temasek Blv: Full time: Posted Today: R0346207Location: Singapore Suntec 2 Temasek Blv, SingaporeThales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.**About the Role** As a Senior Technical Account Manager (TAM) at Thales Imperva, you will partner with enterprise customersleveraging Imperva’s Data Security product suite to ensure successful implementation and maximizereturn on investment. Through a white-glove experience, you will provide strategic guidance, proactivementorship, and best practices, ensuring customer success and accelerated security maturity. You will be responsible for customer education, process adherence, technical advisory, and strategicplanning, acting as a trusted advisor to key stakeholders, including CISOs, security architects, andcompliance officers. Your expertise in data security, compliance frameworks, and industry best practiceswill be instrumental in supporting customers in meeting their security objectives. **Key Responsibilities****Customer Success & Enablement**• Serve as the primary technical advisor, helping customers navigate their data security journey.• Conduct regular health checks and service reviews to optimize system performance and enhancesecurity posture.• Lead Executive Business Reviews (EBRs) to discuss security posture, risk management, and futureroadmap planning.• Improve CSAT response rate, ensuring 100% feedback survey completion for all engagements.• Deliver at least one enablement session per customer or quarterly community webinar to educatecustomers on best practices and new features. **Process Adherence & Compliance**• Ensure timely logging of customer interactions, configurations, and escalations.• Maintain up-to-date customer contacts and weekly reports for all accounts.• Track and log work hours in the time management system to ensure compliance with bi-weeklyreporting requirements.• Support customers during security audits and compliance assessments, aligning securitystrategies with regulations (e.g., GDPR, HIPAA, PCI DSS, ISO 27001, NIST). **Technical Expertise & Incident Management**• Act as the technical escalation point for security incidents, breaches, and vulnerabilities, workingclosely with internal security teams and customer stakeholders.• Analyze case trends to accelerate issue resolution and drive product enhancements based on realworldcustomer feedback.• Provide feedback to Product and Engineering teams to influence new features and productdevelopment.• Conduct training sessions, workshops, and documentation reviews to educate customers ondatabase security technologies. **Strategic Planning & Industry Knowledge Enhancement**• Develop and maintain tailored security roadmaps aligned with customer objectives.• Stay ahead of emerging security threats, industry trends, and compliance requirements.• Support new hire training programs by contributing to employee onboarding and technicalenablement plans. **Required Technical Qualifications**• Bachelor’s degree in computer science, Information Security, or a related field (or equivalentexperience).• 7+ years of experience in technical account management, database security, or informationsecurity.• Expertise in database security technologies, including data encryption, access management, andthreat detection tools.• Strong knowledge of security frameworks and compliance standards (e.g., NIST, ISO 27001,GDPR, HIPAA, PCI DSS, CCPA).• Familiarity with SIEM, EDR, DLP, IAM, CASB, UEBA, and other security technologies.• Strong understanding of cloud security environments (AWS, Azure, GCP).• Strong stakeholder management and executive communication skills to engage technical andnon-technical audiences.• Strong problem-solving and analytical skills with the ability to manage multiple customeraccounts.• Industry certifications (CISSP, CISM, CEH, CCSP, etc.) are a big plus. **Why Join Us?**By joining our team, you’ll play a critical role in helping customers secure their most valuable asset: data.You will collaborate with industry experts, work with cutting-edge security technologies, and make atangible impact on organizations worldwide.At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.