Senior Supplier Quality Assurance Engineer (Fixed-Term Contract, 12 Months)

ResMed Inc; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ResMed is seeking an experienced Supplier Quality Assurance professional to work across ResMed and its suppliers to ensure products and services meet quality, delivery, and cost targets.

You will apply risk-based approaches, monitor performance metrics, and drive continuous improvement initiatives using data analytics across a regulatory environment. This role requires strong collaboration with multiple internal teams and external partners.

Qualifications

• Minimum 5 years' experience managing external suppliers.
• Experience with warehouse/logistics operations and third-party logistics management.
• Quality risk assessment in warehouse activities.
• Familiarity with GMP/regulatory requirements.

Responsibilities

• Ensure knowledge of ResMed's Quality system and compliance with policies, procedures, and regulatory requirements.
• Collaborate with Logistics, Procurement, Product Development, Marketing, Manufacturing, and Quality to ensure supplier quality.
• Apply risk-based approaches to improve processes while maintaining quality compliance.
• Monitor supplier quality performance metrics and escalate issues timely.
• Lead or support continuous improvement initiatives using data analytics and Six Sigma methods.
• Communicate effectively across stakeholders about issues affecting supplier quality and delivery.

Skills

Supplier management

Quality assurance

Negotiation

Data analytics

Communication

Problem solving

Microsoft Office

Reading engineering drawings

Education

Degree in Engineering or Science

Tools

Oracle

Microsoft Office

Job description

Supplier Quality Assurance (SQA) works across ResMed and our suppliers to continuously improve performance, ensure adequate process controls methods through sound quality assurance principles. These activities are all aimed at protecting and boosting ResMed's ability to meet and exceed its Quality, Delivery and Cost targets. This role works across ResMed and our suppliers to ensure that internal and supplier processes deliver quality products and services to ResMed and to ensure ResMed has a consistent approach with our supply chain at an Engineering level.

Responsibilities

• Ensure thorough knowledge of ResMed's Quality system to work within established policies and procedures, compliance with GMP, regulatory requirements and other business systems.
• Operate autonomously whilst interacting effectively with and seeking input from team members and other areas of the business including, Logistics/Distribution, Procurement, Product Development Team, Marketing, Manufacturing, and Quality to ensure the supplier meets ResMed quality requirements.
• Apply a risk-based approach in improving ResMed processes while maintaining quality compliance.
• Monitor supplier quality performance metrics and trends, escalating emerging quality signals and trends to appropriate leaders and stakeholders in a timely manner.
• Initiate programs to improve supplier performance systematically and reduce cost of poor quality, utilizing digitalization and data analytics.
• Ensure timely communication of issues that affect supplier quality and delivery capability to the relevant stakeholders across the organization.
• Educate and support suppliers in their use of various quality prevention tools to ensure defect free products.
• Drive continuous improvement activities at suppliers to include product quality cycle and delivery performance through use of standard metrics and six sigma.
• Drive supplier and sub-supplier performance to include identifying and driving supplier process improvements, root cause analysis, and corrective actions with sufficient breadth and depth.
• Maintain lessons learned from various investigations to assist in development and sharing of best practice.
• Work within a Project Team environment and perform other tasks as requested to assist the business reach and maintain its goals.

Qualifications and Experience

• Minimum 5 years' experience managing external suppliers
• High-bay or ASRS warehouses and third-party logistics management
• Warehouse housekeeping, especially in pest control interfaces
• Quality risk assessment in warehouse activities
• Problem solving methods & tools as well as quality process knowledge, including statistics (A3, 8D, KT Problem Solving, DMAIC etc.)
• Strong negotiation skills, communication skills, influential leadership & business acumen.
• Microsoft Outlook, Word, PowerPoint & Excel proficient.
• Oracle business information system
• Required: Degree qualification in Engineering or Science.
• Preferred: Experience in operating within highly regulated industry - preferably medical device industry
• Ability to read and interpret engineering drawings.

Joining us is more than saying "yes" to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

We commit to respond to every applicant.

Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We're relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we're redefining sleep health at Resmed.com and follow @Resmed.