Senior / Supervisor / Associate Executive, Credit Control

SMRT Corporation Ltd; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

STRIDES Premier in Singapore is seeking a Credit Control professional to improve revenues by reducing bad debt exposure through direct management of credit terms.

You will manage drivers and corporate accounts' debts, monitor KPI, contact customers, negotiate repayment terms, and ensure compliance with financial policies.

Qualifications

• Diploma or equivalent qualification in Business or related field.
• At least 2 years of credit control experience.
• Experience in taxi and/or car rental industries is advantageous.
• Mandarin/Malay-speaking to serve Mandarin/Malay-speaking clients.

Responsibilities

• Efficient Management of Drivers and Corporate Accounts' Debts
• Ensure the KPI of Credit Control are met
• Monitor and control drivers and corporate client accounts' outstanding
• Contact customers and send reminders to ensure timely payments
• Negotiate repayment plans with customers and set payment terms and conditions accordingly
• Conduct aged balance review with Superior and follow up review actions
• Report and alert delinquent customers and apply actions to minimize bad debt
• Prepare daily operation report(s)
• Administer litigation/credit monitoring and screening process
• Ensure compliance with financial policies and procedures
• Manage and review repossession and external collection agencies' performance
• Attend to drivers' queries and appeals relating to Credit Control matter

Skills

MS Office

Excel

Numerical skills

Communication skills

Negotiation skills

Education

Diploma or equivalent qualification

Job description

Company description

STRIDES Premier is a significant player in the point-to-point (P2P) transport industry in Singapore with a fleet of taxis, private hire vehicles (PHV) and limousines, including 300 electric vehicles. STRIDES Premier also has an automotive arm that is servicing more than 7,000 vehicles, including vehicles belonging to the Ministry of Home Affairs, Ministry of Defence and Changi Airport Group.

We provide high-quality, convenient transportation services, and offer the best-value rental schemes & benefits for driver partners.

Job description

Job Purpose

Improve revenues by reducing bad debt exposure through the direct management of credit terms

Responsibilities

• Efficient Management of Drivers and Corporate Accounts' Debts
• Ensure the Key Performance Indicators (KPI) of Credit Control are met
• Monitor and control drivers and corporate client accounts' outstanding.
• Responsible in contacting customers and send reminders to ensure timely payments.
• Negotiate repayment plans with customers and set payment terms and conditions accordingly.
• Conduct aged balance review with Superior and follow up review actions.
• Report and alert any exceptional and delinquent customers and apply appropriate actions to minimize bad debt.
• Prepare daily operation report (s).
• Administer litigation/credit monitoring and screening process.
• Ensure compliance with financial policies and procedures.
• Manage and review repossession and external collection agencies' performance.
• Attend to drivers' queries and appeals relating to Credit Control mat

Qualifications & Work Experience

• Diploma or other equivalent qualification (Diploma in Business related discipline will be added advantage)
• At least 2 years of experience in credit control
• Prior experience in taxi and/or car rental industries is advantageous
• Candidate to possess a valid Class 3/3A Driving License will be an added advantage
• We seek Mandarin/Malay-speaking candidates who are required to serve Mandarin/Malay-speaking clients
• Excellent mathematical ability
• 5-days work week.

Skills

Technical skills include:

• Proficient in MS Office (especially MS Excel Vlookup, Pivot Tables and functions formulas)

Generic skills include:

• Meticulous and possess strong organising and numerical skills.
• Result-oriented and able to work on tight resources and datelines
• Strong negotiation and writing skills
• Excellent team player
• Customer service oriented with good interpersonal and communication skills
• Ability to work in fast pace and dynamic environment