Senior Specialist I, Spares Account Management

ASM; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

ASM is seeking a Senior Specialist I, Spares Account Management to own the end-to-end spare parts experience for Southeast Asia customers. You will guide demand planning, inventory, order fulfillment, and commercial follow-through while building trusted customer partnerships and coordinating regional teams to address constraints and deliver on commitments.

You will lead forecasting activities, monitor service levels, and use data to drive improvements in inventory, fill rate, and on-time

Qualifications

• Bachelor's degree in a related field.
• 6+ years in customer operations, strategic account management, service parts, order fulfillment, supply chain, or related discipline.
• Demonstrated experience managing complex customer relationships with cross-functional, regional, and global stakeholders.
• Experience with spare parts forecasting, inventory management, order fulfillment, logistics, service-level performance, and risk management.
• Experience using SAP and planning or customer-management systems; strong Excel and PowerPoint.
• Strong written and spoken English; ability to communicate with customers and stakeholders across functions.
• Ability and willingness to travel regularly to customer sites and ASM locations across Southeast Asia.
• Structured, data-driven approach to solving customer and operational challenges; strong ownership and follow-through.

Responsibilities

• Own the end-to-end spare parts experience for assigned Southeast Asia customers, from demand planning and inventory through order fulfillment, delivery, and commercial follow-through.
• Build trusted customer partnerships through regular engagement, operational reviews, and clear communication on priorities, risks, recovery plans, and decisions.
• Turn customer insights into action by connecting installed base, maintenance plans, business priorities, consumption trends, and demand signals to spare parts strategies and forecasts.
• Lead demand and inventory planning to improve parts availability, forecast accuracy, inventory utilization, and working capital while reducing excess and obsolete stock.
• Coordinate regional and global teams across Supply Chain, Procurement, Logistics, Service Operations, Field Service, Customer Service, and account teams to resolve constraints and deliver on customer commitments.
• Drive reliable order fulfillment, including urgent expedites, consignment replenishment, backorders, shipments, and billing, with clear ownership through to resolution.
• Own account performance and improvement actions across customer satisfaction, fill rate, on-time delivery, backorder aging, forecast accuracy, inventory performance, and spare parts revenue.
• Lead operational escalations and recovery, keeping customers informed while mobilizing the right teams to address shortages, delivery risks, and other service challenges.
• Turn performance data into meaningful conversations through regular reporting and business reviews that highlight trends, root causes, actions, owners, and decisions required.
• Drive continuous improvement and digitalization across forecasting, inventory analytics, supply visibility, reporting, and end-to-end spare parts processes in Southeast Asia.

Skills

Customer relationships

Cross-functional collaboration

Data-driven problem solving

Excel

PowerPoint

SAP

Planning systems

Willingness to travel

Education

Bachelor's degree in Supply Chain Management, Business, Engineering, Operations Management, or related field

Tools

SAP

Planning systems

Microsoft Excel

PowerPoint

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

As a Senior Specialist I, Spares Account Management, you will own the end-to-end spare parts experience for assigned customers across Southeast Asia, helping ensure they have the parts they need to keep their operations moving.

What you will be working on

• Own the end-to-end spare parts experience for assigned Southeast Asia customers, from demand planning and inventory through order fulfillment, delivery, and commercial follow-through.
• Build trusted customer partnerships through regular engagement, operational reviews, and clear communication on priorities, risks, recovery plans, and decisions.
• Turn customer insights into action by connecting installed base, maintenance plans, business priorities, consumption trends, and demand signals to spare parts strategies and forecasts.
• Lead demand and inventory planning to improve parts availability, forecast accuracy, inventory utilization, and working capital while reducing excess and obsolete stock.
• Coordinate regional and global teams across Supply Chain, Procurement, Logistics, Service Operations, Field Service, Customer Service, and account teams to resolve constraints and deliver on customer commitments.
• Drive reliable order fulfillment , including urgent expedites, consignment replenishment, backorders, shipments, and billing, with clear ownership through to resolution.
• Own account performance and improvement actions across customer satisfaction, fill rate, on-time delivery, backorder aging, forecast accuracy, inventory performance, and spare parts revenue.
• Lead operational escalations and recovery , keeping customers informed while mobilizing the right teams to address shortages, delivery risks, and other service challenges.
• Turn performance data into meaningful conversations through regular reporting and business reviews that highlight trends, root causes, actions, owners, and decisions required.
• Drive continuous improvement and digitalization across forecasting, inventory analytics, supply visibility, reporting, and end-to-end spare parts processes in Southeast Asia.

What we are looking for

• Bachelor's degree in Supply Chain Management, Business, Engineering, Operations Management, or a related field.
• Six or more years of relevant experience in customer operations, strategic account management, service parts, order fulfillment, supply chain, demand planning, inventory management, or a related discipline.
• Demonstrated experience managing complex customer relationships and working effectively with cross-functional, regional, and global stakeholders.
• Working knowledge of spare parts forecasting, inventory management, order fulfillment, logistics, service-level performance, and supply-chain risk management.
• Experience using SAP and relevant planning or customer-management systems, with strong Microsoft Excel and PowerPoint skills.
• Strong written and spoken English, with the ability to communicate confidently with customers and stakeholders across different functions and levels.
• Ability and willingness to travel regularly to customer sites and ASM locations across Southeast Asia.
• A structured, data-driven approach to solving customer and operational challenges, with strong ownership and follow-through.
• Strong communication, presentation, negotiation, and escalation-management skills.
• Commercial awareness and an understanding of how service and supply-chain decisions affect revenue, inventory, and working capital.

What sets you apart

• Advanced qualification in Supply Chain Management, Business, Engineering, Operations Management, or a related discipline.
• Experience in semiconductor equipment, spare parts, aftermarket service, or another complex, high-technology manufacturing or service environment.
• Experience managing customer consignment inventory and service-parts environments with demanding availability or service-level requirements.
• A track r