Senior Social Worker

KAMPONG KAPOR COMMUNITY SERVICES; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Kampong Kapor Community Services is seeking a Senior Social Worker / Team Lead to guide a team of social work professionals in delivering client-centered services in Singapore.

The role combines clinical supervision with administrative leadership, shaping practice standards, safeguarding data integrity, and advancing service improvement through collaboration with stakeholders and strategic planning.

Qualifications

• Degree in Social Work or related field is preferred.
• Experience leading social work teams and supervising staff.
• Strong clinical assessment, intervention planning, and case management skills.

Responsibilities

• Lead and supervise a team of social work professionals to ensure client-centred services.
• Coordinate intake, case planning, and service delivery with data integrity and compliance.
• Promote learning, supervision, and professional development within the team.
• Drive service improvement and inter-agency collaboration to enhance community impact.
• Oversee operational aspects of the centre and ensure ethical practices.

Skills

Leadership

Team Management

Clinical Supervision

Interagency Collaboration

Education

Degree in Social Work

Registered Social Worker

Job description

Position Overview

The Senior Social Worker / Team Lead at KKFSC plays a pivotal role in leading a team of social work professionals in delivering high-quality, client-centered services. This position combines clinical and administrative leadership, ensuring that both therapeutic and operational aspects of the Centre are aligned with KKCS's mission and strategic goals. The incumbent is responsible for cultivating a collaborative and learning-oriented culture, supporting professional development, and ensuring ethical and evidence-based practices are upheld. In addition to managing complex cases and providing clinical supervision, the Senior Social Worker / Team Lead contributes to strategic planning, service improvement, and inter-agency collaboration. This role demands a strong grounding in social work practice, leadership capabilities, and the ability to integrate clinical and administrative functions to enhance service delivery and community impact.

Key Duties & Responsibilities

Team and Centre Operations

• 1.1. Oversee day-to-day operations of the team, including scheduling, resource allocation, and workflow coordination.
• 1.2. Collaborate with the Centre Head and other team leads to plan and implement centre-wide activities and work processes.
• 1.3. Ensure seamless integration of clinical and administrative functions within the team.
• 1.4. Maintain data integrity and ensure compliance with data privacy and reporting requirements.
• 1.5. Drive service improvement initiatives and contribute to strategic planning efforts.

Team Management & Performance

• 2.1. Provide clinical direction and administrative oversight to team members.
• 2.2. Conduct internal group supervision, learning circles, and team-based clinical training.
• 2.3. Monitor team performance, ensuring adherence to ethical standards and best practices.
• 2.4. Support team members in managing crises and complex cases.
• 2.5. Foster a positive and collaborative work environment.

Casework & Supervision

• 3.1. Manage a broad range of case types independently, from intake to closure.
• 3.2. Provide clinical consultation and supervision to team members.
• 3.3. Ensure team members meet casework KPIs, SSRs, and organizational SOPs.
• 3.4. Monitor caseloads and documentation timeliness.

Intake & Service Coordination

• 4.1. Coordinate intake responsibilities and ensure efficient documentation and follow-up.
• 4.2. Cultivate partnerships and networks to optimize resource allocation and service delivery.
• 4.3. Support team members in addressing intake challenges and streamlining processes.

Professional Development

• 5.1. Plan and oversee the professional and clinical development of team members.
• 5.2. Provide mentoring, coaching, and performance evaluations.
• 5.3. Identify emerging clinical issues and trends for reflection and strategic response.

Other Duties

• 6.1. Extend responsibilities to all existing and future affiliated operations of the Centre.
• 6.2. Undertake other duties assigned by the Centre Head or Group Services Director.

Qualifications & Experience

• 1. Degree in Social Work or related fields preferred.
• 2. Minimum 5-7 years of relevant experience in social service settings, with at least 2-3 years in a supervisory or leadership role.
• 3. Registered Social Worker preferred.

Capabilities

• 1. Strong clinical competencies in casework, assessment, intervention planning, and supervision.
• 2. Proven leadership and team management skills, with the ability to guide, mentor, and develop staff.
• 3. Ability to integrate clinical practice with operational and administrative functions effectively.
• 4. Excellent interpersonal and communication skills, with the ability to engage stakeholders across sectors.
• 5. Ability to work in a fast-paced environment and manage multiple priorities effectively.
• 6. Proficiency in documentation, case management systems, and data reporting requirements.