Senior SMB Account Executive - Greater China Region

Zendesk; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Office in Singapore

Job summary

Zendesk is seeking a Senior SMB Account Executive to drive SaaS sales in the Greater China market. You will acquire new customers, expand relationships, and cross-sell Zendesk products to boost revenue.

You will build a robust pipeline, forecast accurately, and collaborate with cross-functional teams. This hybrid role combines onsite office presence with remote work, offering flexibility and career growth in a global leader in customer experience software.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of B2B sales or channel sales, preferably SaaS.
• Fluent English and Mandarin; Cantonese is a plus.

Responsibilities

• Grow account base by acquiring new customers in the Greater China region.
• Hunt for opportunities and close deals of varying sizes.
• Cross-sell additional Zendesk products to existing customers to grow revenue.

Skills

B2B sales

SaaS

English

Mandarin

Education

BA/BS degree or equivalent

Tools

Salesforce

Clari

Job description

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. In pursuit of this vision, we are seeking a dedicated Senior SMB Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape.

In this role, you’ll be growing our account base by hunting for new opportunities and closing deals of varying sizes, focusing on clients based in the Greater China Region. You are skilled in building and maintaining broad relationships, and working cross-functionally. Your focus will be on revenue growth by building relationships and introducing innovative solutions to customers, deepening Zendesk's impact by aligning to our customers’ goals.

What You’ll Be Doing

• Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
• Manage and nurture customer relationships ensuring high satisfaction levels.
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
• Use data insights, customer intents, and adoption history to effectively prospect new clients.
• Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.
• Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
• Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
• Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
• Collaborate with internal teams to enhance sales strategies and streamline sales execution.
• Exceed weekly and monthly activity and pipeline KPIs.

What You Bring To The Role

• BA/BS degree or equivalent experience required.
• At least 2 years of B2B sales or channel sales experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
• Bilingual proficiency in English and Mandarin is required for this role. Cantonese ability is an advantage.
• Experience in managing and expanding customer relationships at various levels.
• Strong presentation, negotiation, and deal closing skills.
• Strong account research, prospecting, and customer outreach skills.
• An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
• Knowledge of industry trends and the ability to build relationships with key decision makers.
• Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
• Experience creating and leveraging territory plans.
• Familiarity with key Sales tools such as Salesforce, Clari etc

Hybrid

In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

What’s it like to work here?

Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

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