Business Development Representative - SEA Region

Zendesk Singapore PTE (Singapore); Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Zendesk Singapore PTE (Singapore) is seeking a proactive software sales professional for a pure hunting role focused on SMB and EMC segments across Asia. You will identify, qualify and pursue opportunities, collaborating with product, sales and marketing to build a strong pipeline.

The role emphasizes prospecting, managing a robust pipeline, and delivering exceptional customer experiences, with a hybrid work model requiring onsite presence part of the week at the local office.

Qualifications

• 2+ years of experience in a Sales related environment.
• Experience managing prospects from South East Asia.
• Excellent written and verbal communication.
• Bachelor's degree preferable.

Responsibilities

• Engage with prospects and clients to understand business and organisation challenges and pain points
• Generate high-value sales pipeline through both strategic and targeted prospecting into SMB or EMC accounts
• Collaborate with the Sales team to develop a list of target prospects
• Develop and manage a pipeline of prospects & provide top class customer experience

Skills

Business Development

SMB/EMC experience

Communication

Self-starter

Education

Bachelor's degree

Job description

Zendesk is the world’s leading Customer Experience and Support Platform and we are growing quickly with a suite of products our customers love! Zendesk makes customer service better. We build software to meet customer needs, set teams up for success, and keep businesses in sync.

We are looking for hardworking individuals who are certain that they want a career in software sales. Whilst no previous experience is required, we are looking for team members who are highly motivated by technology sales, enthusiastic about working in a fast-paced industry and are willing to go above and beyond in this goal oriented position.

The Role

This is a pure hunting sales role and includes engaging with prospect organizations within the SMB and/or EMC market segment. You will work with key internal stakeholders and groups – including sales & product managers, industry sales directors, and marketing.

You will be responsible for identifying, uncovering and qualifying opportunities that contribute to a significant proportion of the pipeline development for sales across Asia.

Key Responsibilities

• Engage with prospects and clients to understand business and organisation challenges and pain points
• Generate high-value sales pipeline through both strategic and targeted prospecting into SMB or EMC accounts
• Collaborate with the Sales team to develop a list of target prospects
• Develop and manage a pipeline of prospects & provide top class customer experience

Experience

• Business Development experience within the SMB or EMC segment, particularly managing prospects from South East Asia
• A minimum of 2 years of experience in a Sales related environment
• A competitive mindset, with a hunger and 'self-starter' commitment to overachieve and succeed
• Excellent communication, interpersonal, and organisational skills; you should be a great writer, speaker, and listener
• Bachelor's degree is preferable

Hybrid

In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please notice applicable policies.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.

What’s it like to work here?

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaboration, and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e‑mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to [e-mail].