Senior Service Sales and Marketing Executive

Siemens Healthineers; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Siemens Healthineers AG in Singapore seeks a Senior Service Sales & Marketing Executive to drive sustainable Customer Service growth. You will develop service commercial strategies during the equipment sales cycle, position and negotiate service contracts, lead tenders and drive revenue through upsell opportunities.

You will collaborate with Product Sales, Service Operations and regional teams to align commercial strategies with customer needs, profitability and growth targets.

Qualifications

• Degree in Business, Marketing, Engineering or a related discipline.
• Experience in service sales, commercial management, business development or marketing.
• Strong commercial acumen, with experience in developing, presenting and negotiating proposals, tenders and service contracts.
• Proven ability to build strong customer relationships and develop commercial solutions.
• Demonstrated ability to identify and develop new business opportunities, including upselling and cross-selling.
• Strong communication, presentation, negotiation and stakeholder management skills.
• Analytical and structured problem-solving skills with the ability to translate market and customer insights into business opportunities.
• Proficient in Microsoft Office and Power BI, with interest in leveraging digital tools to improve processes.

Responsibilities

• Develop and lead service commercial strategies during the equipment sales cycle, including maintenance contract proposals and collaboration with Product Sales.
• Define service contract strategy for post-warranty conversions and renewals, including pricing and upsell opportunities.
• Lead end-to-end Customer Service tender processes, including review of requirements and submission of documentation.
• Identify, develop and commercialise new service opportunities to drive revenue growth and expand contract coverage.
• Lead service contract renewal negotiations with customers and coordinate internal stakeholders.
• Drive commercial negotiations for ad-hoc service opportunities outside existing contracts from quotation to PO conversion.
• Own and drive achievement of Customer Service targets on revenue and order intake.
• Develop and execute Service Marketing activities to increase awareness and adoption of Service Options and Programmes.

Skills

Commercial acumen

Stakeholder management

Negotiation

Communication

Market analysis

Education

Bachelor's degree in Business/Marketing/Engineering

Tools

Power BI

Microsoft Office

Job description

Job Requirements

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sounds interesting? Then come in and join our global team as a Senior Service Sales & Marketing Executive.

The Senior Service Sales & Marketing Executive is responsible for driving sustainable Customer Service business growth through strategic service sales, contract renewals, tender leadership, business development and service marketing. The role leads customer-facing commercial activities across the service lifecycle while identifying new revenue opportunities, strengthening contract penetration and developing differentiated service propositions that deliver value to both customers and the business.

Your Role:

• You will develop and lead service commercial strategies during the equipment sales cycle, including preparation of maintenance contract proposals and close collaboration with the Product Sales team to position, negotiate and secure Service Contract solutions, particularly where customised commercial or service models are required.
• You will define the appropriate service contract strategy for post-warranty conversion and contract renewals, including contract type, scope of coverage, pricing positioning and opportunities to upsell or cross-sell additional service solutions.
• You will lead the end-to-end Customer Service tender process, including review and interpretation of tender requirements, preparation and submission of service-related documentation, development of commercial and service solutions, and identification and proposal of deviations where required.
• You will identify, develop and commercialise new service business opportunities to drive sustainable Customer Service revenue growth, expand contract coverage and increase penetration of the installed base.
• You will lead service contract renewal negotiations with customers, including presenting and defending the service value proposition, understanding customer and commercial requirements, coordinating internal stakeholders and driving timely renewal ahead of contract expiry.
• You will drive commercial negotiations for ad-hoc and transactional service opportunities outside existing contracts, from quotation and customer engagement through negotiation and Purchase Order conversion.
• You will own and drive achievement of Customer Service business targets, working towards the annual revenue, order intake and other commercial objectives established by the country and regional organisation.
• You will develop and execute Service Marketing activities and campaigns to increase customer awareness, demand and adoption of Service Options and Programmes, including customer presentations, targeted campaigns and development of sales and marketing collateral.
• You will lead commercial engagement with Service Partners for Customer Service business-related activities, ensuring alignment with business objectives, customer requirements and agreed commercial strategies.
• Lead and support strategic Service Marketing and business improvement initiatives, developing market- and customer-oriented strategies based on market research, customer insights, installed-base opportunities and competitive analysis.
• You will act as a senior commercial interface for Customer Service, working across Sales, Service Operations, Finance, Business Lines and regional teams to develop commercially competitive solutions while balancing customer value, service performance and business profitability.

Your Expertise:

• Degree in Business, Marketing, Engineering or a related discipline, with 5–7 years of relevant experience.
• Experience in service sales, commercial management, business development or marketing, preferably in a service-driven industry.
• Strong commercial acumen, with experience in developing, presenting and negotiating proposals, tenders and service contracts.
• Proven ability to build strong customer relationships, understand customer needs and develop appropriate commercial solutions.
• Demonstrated ability to identify and develop new business opportunities, including upselling and cross-selling.
• Strong communication, presentation, negotiation and stakeholder management skills.
• Analytical and structured problem-solving skills, with the ability to translate market and customer insights into business opportunities.
• Proficient in Microsoft Office applications and Power BI, with an interest in leveraging digital tools and automation to improve business processes.