Senior / Service Engineer

BlackBerry Inc.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

ABB Singapore is seeking a Service Team Leader to drive service excellence for electrical switchgear. You will lead a team of service professionals, allocate workload, and ensure timely delivery of high-quality field service activities.

The role emphasizes stakeholder coordination, project planning, and continuous improvement based on customer feedback to enhance the experience and reliability of ABB installations. The onsite model requires strong customer focus.

Qualifications

• Diploma / ITE in Electrical Engineering or related discipline.
• Experience leading service teams in electrical switchgear is preferred.
• Strong communication and stakeholder management skills.

Responsibilities

• Execute medium to high complex service work according to ABB work instructions and standards.
• Deliver excellent customer services to internal and external stakeholders.
• Takes initiative to identify new service opportunities for ABB.
• Manage a team of service professionals and guide their development.
• Allocate, drive, and monitor work based on orders, delivery time, and workload.

Skills

Team leadership

Electrical engineering

Project management

Site supervision

Customer communication

Education

Diploma / ITE in Electrical Engineering

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Team Leader__Your Role and ResponsibilitiesIn this role, you'll help run what runs the world, by taking meaningful work that drives real impact.Execute medium to high complex service work according to work instructions and in accordance to ABB standard processes, quality standards and safety guidelines. Deliver excellent customer services, internal and external stakeholders. Takes initiative to identify new Service business opportunities for ABBThe work model for the role is: Onsite #LI-OnsiteEnsuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.QualificationsDiploma / ITE in Electrical Engineering or related disciplineMin. 3 years of technical experience in the Electrical industryStakeholder/Project management experience in electrical switchgearPlanning and coordination experience in technical services of electrical switchgears and devicesSite Supervisory skills with good interpersonal relationship skills.Good communication skills professionally with customers, colleagues, peers, subcontractors, vendors and other stakeholders.More about usABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.