Senior Service Delivery Manager, Funds & Transfer Agency

HSBC Holdings plc; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

HSBC Holdings plc is seeking a high-calibre professional to join our team as a Manager, Service Delivery. You will review fund/setup templates, analyze loads, and ensure documentation tracks instructions and maintains client satisfaction.

You’ll lead day-to-day operations for transfer agency services, aim to streamline delivery, improve risk mitigation, and drive projects with a service-oriented mindset. Ideal candidates will have a university degree, 5+ years in Transfer Agency or fund

Qualifications

• Knowledge of Transfer Agency and fund services is preferred.
• Minimum 5 years’ experience in related finance services.
• Ability to work independently under tight timelines.
• Operational knowledge of banking products, especially unit trusts.
• Strong interpersonal and communication skills.
• A proven team player who can collaborate with others.

Responsibilities

• Review of set up templates and ensure that Fund Set-up, agent set-up and other static data set up are raised by the operations team accurately and completed timely and according to Fund Manager’s instruction.
• Analyze and perform periodic review of loads set up to ensure that sales charges, realization charge and trailer fee are correctly computed.
• Ensure appropriate mechanisms are in place to track and document the instruction received and implement effective solutions to maintain client satisfaction
• Ensuring proper procedure and timely update of the Fund Manager’s changes to the set up instruction.
• Facilitate the execution of day-to-day operations for the transfer agency services in processing, reporting and query handling activities.
• Develop streamlining focus for service delivery improvement, risk mitigation and/or enhanced product offering
• Maintain internal control standards, including timely implementation of internal and external audit observations
• Develop streamlining focus for service delivery improvement, risk mitigation and/or enhanced product offering
• Undertake and lead projects as assigned from time to time including User Acceptance Test.Service oriented and client focused, proactive and responsive approach

Skills

Transfer Agency knowledge

Fund services experience

Client-centric

Teamwork

Communication skills

Working under pressure

Education

University degree

Job description

HSBC Holdings plc is seeking a high-calibre professional to join our team as a Manager, Service Delivery. You will review fund/setup templates, analyze loads, and ensure documentation tracks instructions and maintains client satisfaction.

You’ll lead day-to-day operations for transfer agency services, aim to streamline delivery, improve risk mitigation, and drive projects with a service-oriented mindset. Ideal candidates will have a university degree, 5+ years in Transfer Agency or fund