Senior Service Delivery Manager - Data Center & Cabling

Black Box

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

Black Box Network Services is seeking an experienced Service Delivery Manager to lead the delivery of managed data center operations and structured cabling for a major banking customer. The role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement across physical infrastructure services.

The SDM will act as the single point of contact, lead internal teams and vendors, and ensure alignment with ITIL and managed services

Qualifications

Bachelor's degree in Information Technology, Electrical Engineering, or a related discipline.
Minimum 8 years in service delivery or operations management within data center infrastructure and cabling services.
At least 3 years supporting financial services or highly regulated environments.
Proven experience managing structured cabling projects and data center operations under a managed services framework.

Responsibilities

Manage the full lifecycle of data center and cabling services delivered under a managed services model.
Ensure alignment with contractual obligations, SLAs, and performance metrics, focusing on reliability and uptime.
Oversee rack and stack, cross-connects, structured cabling, equipment provisioning, and decommissioning.
Serve as primary interface with banking client stakeholders including IT infrastructure, security, and compliance teams.
Conduct performance reviews, generate operational and SLA reports, and lead continuous improvement initiatives.