SAP SuccessFactors CSM — Grow Client Value & Relationships

Rolling Arrays; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Rolling Arrays is seeking a Customer Success Manager to manage 4-5 SAP SuccessFactors clients post-implementation. You will ensure client satisfaction, guide internal teams on requests and ticket resolutions, and identify opportunities to grow account value.

You will lead service reviews, propose SF-based improvements, and drive renewals by maintaining strong relationships, addressing escalations, and collaborating with stakeholders across accounts.

Qualifications

• Bachelor's degree required.
• 4-7 years in HRIS, AMS, or customer success roles.
• HRIS configuration knowledge; Core HR/Payroll exp highly preferred.
• Strong interpersonal skills and a client-first mindset.

Responsibilities

• Own a portfolio of 4-5 SAP SuccessFactors customers post go-live and guide internal consultants to handle requests and resolutions.
• Ensure SLAs are met across all accounts and analyze recurring problems to reduce ticket volume.
• Propose SAP SF-based solutions to increase client satisfaction and lead service review discussions with clients.

Skills

Client relationship

Task ownership

Escalation handling

Client orientation

Consulting skills

Problem solving

Client retention

Stakeholder management

Education

Bachelor's degree

Tools

SAP SuccessFactors

HRIS

Job description

Rolling Arrays is seeking a Customer Success Manager to manage 4-5 SAP SuccessFactors clients post-implementation. You will ensure client satisfaction, guide internal teams on requests and ticket resolutions, and identify opportunities to grow account value.

You will lead service reviews, propose SF-based improvements, and drive renewals by maintaining strong relationships, addressing escalations, and collaborating with stakeholders across accounts.