Senior Salesforce Business Analyst - Upstream Delivery

GRABTAXI HOLDINGS PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

GRABTAXI HOLDINGS PTE. LTD. in Singapore is seeking a Lead Salesforce Business Analyst to translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. You will shape upstream demand, guide partners, and drive delivery through the full Salesforce lifecycle.

You will work full-time onsite at Grab's One North office, collaborating with the Commercial Systems team to standardise processes and deliver value across countries.

Qualifications

• 8+ years of Salesforce BA experience in a multi-cloud environment.
• Proficient in Salesforce configuration and design (Flows, Reports, Dashboards, SOQL/SOSL).
• Experience leading partner engagements and Agile ceremonies (backlog grooming, sprint demos).
• Deep familiarity with Salesforce DevOps tools (GitLab, Copado, Jenkins).
• Hands-on testing experience: creating test cases and resolving blockers.

Responsibilities

• Translate requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.
• Create BRDs, user stories, process flows, and functional specs; manage backlog grooming and prioritisation.
• Lead UAT and SIT readiness with QA, business owners, and developers; ensure traceability to requirements.
• Promote innovation, identify bottlenecks, and drive automation to reduce technical debt.
• Manage configuration tasks (flows, validation rules, security, reports, dashboards, integrations) and act as escalation point in sprint.

Skills

Salesforce

Agile ceremonies

Stakeholder management

Documentation

UAT testing

DevOps tooling

SOQL/SOSL

Multi-cloud experience

Tools

GitLab

Copado

Jenkins

Job description

GRABTAXI HOLDINGS PTE. LTD. in Singapore is seeking a Lead Salesforce Business Analyst to translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. You will shape upstream demand, guide partners, and drive delivery through the full Salesforce lifecycle.

You will work full-time onsite at Grab's One North office, collaborating with the Commercial Systems team to standardise processes and deliver value across countries.