Senior Sales Operations Analyst

Ninja Van; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Ninja Van is seeking a results-focused Sales Operations professional in Singapore to lead forecasting, planning, and revenue optimisation. You will design end-to-end sales processes, automate CRM-driven workflows, and partner with regional teams to align commercial objectives.

Responsibilities include developing dashboards, monitoring performance, and delivering insights to drive efficiency and growth. Strong SQL and Excel skills are essential.

Qualifications

• 3–5 years of experience in Sales Operations, Sales Planning, Business Operations, Commercial Excellence, or Process Improvement.
• Experience with SQL is an added advantage.
• Strong analytical and problem-solving capabilities; advanced Excel (PivotTables, XLOOKUP, Dynamic Arrays, Financial Modelling).
• Experience working closely with cross-functional teams including Sales, Marketing, Finance, and Operations.
• Demonstrated ability to influence stakeholders and drive process improvements without direct authority.
• Strong analytical and problem-solving skills with the ability to interpret large datasets.

Responsibilities

• Lead sales forecasting and planning activities to support business and operational planning.
• Monitor actual performance against forecasts and budgets, identifying risks and recommending adjustments.
• Improve forecasting accuracy by implementing better processes, tools, and reporting systems.
• Develop dashboards and reports that provide visibility into sales performance and forecast accuracy.
• Present meaningful insights and variance analyses to stakeholders.
• Design, implement, and optimise end-to-end sales processes across the customer lifecycle.
• Drive automation and scalability of commercial processes through CRM systems and technology.
• Ensure data governance and quality in CRM pipelines.
• Promote adoption of sales tools and identify opportunities for improvements.
• Collaborate with regional and cross-functional teams to enhance sales systems and workflows.
• Analyse sales performance, customer trends, and market data to identify opportunities and gaps.
• Develop dashboards to monitor key sales metrics and recommend improvements.
• Partner with Sales Leadership to design commission structures and commercial frameworks.
• Provide CLTV, churn, and profitability insights to support retention and upselling strategies.
• Develop pricing guardrails to protect margins while enabling growth.
• Collaborate with Sales, Marketing, Finance, and Operations to align on commercial objectives.
• Support strategic planning with accurate data, insights, and recommendations.
• Foster strong stakeholder relationships to drive continuous improvement and operational excellence.

Skills

Sales forecasting

Pipeline reporting

Dashboard creation

Performance analysis

Stakeholder influence

Cross-functional collaboration

Data analysis

Tools

SQL

Microsoft Excel

CRM systems

Job description

Key Responsibilities

1.Sales Planning & Forecasting

• Lead sales forecasting and planning activities to support business and operational planning.
• Monitor actual performance against forecasts and budgets, identifying risks and recommending adjustments.
• Improve forecasting accuracy by implementing better processes, tools, and reporting systems.
• Develop dashboards and reports that provide visibility into sales performance and forecast accuracy.
• Present meaningful insights and variance analyses to stakeholders

2. Sales Operations & Process Improvement

• Design, implement, and optimise end-to-end sales processes across the customer lifecycle.
• Drive automation and scalability of commercial processes through CRM systems and technology.
• Ensure strong CRM data governance, including pipeline hygiene, naming conventions, and data quality.
• Promote adoption of sales tools and continuously identify opportunities for process improvements.
• Work with regional and cross-functional teams to enhance sales systems and workflows.

3. Business Performance & Revenue Optimisation

• Analyse sales performance, customer trends, and market data to identify opportunities and performance gaps.
• Develop dashboards and reports to monitor key sales metrics and recommend actionable improvements.
• Partner with Sales Leadership to design commission structures, incentive programmes, and commercial frameworks.
• Provide customer lifetime value (CLTV), churn, and profitability insights to support retention and upselling strategies.
• Develop pricing guardrails and commercial principles that protect business margins while supporting growth.
• Cross-functional Collaboration
• Partner with Sales, Marketing, Finance, and Operations to ensure alignment on commercial objectives.
• Support strategic planning by providing accurate data, insights, and recommendations.
• Foster strong relationships with stakeholders to drive continuous process improvement and operational excellence.

Requirements

• 3–5 years of experience in Sales Operations, Sales Planning, Business Operations, Commercial Excellence, or Process Improvement.
• Provenexperienceinsalesforecasting,pipelinereporting,dashboardcreation,andperformanceanalysis.
• MusthaveexperiencewithSQLisanaddedadvantage.Stronganalyticalandproblem-solvingcapabilities,withadvancedproficiencyinMicrosoftExcel(PivotTables,XLOOKUP,DynamicArrays,andFinancialModelling).
• Experienceworkingcloselywithcross-functionalteamsincludingSales,Marketing,Finance,andOperations.
• Demonstratedabilitytoinfluencestakeholdersanddriveprocessimprovementswithoutdirectauthority.
• Stronganalyticalandproblem-solvingskillswiththeabilitytointerpretlargedatasets.