Senior Resource Scheduler — IT Services & Delivery

NTT America, Inc.; Singapore; Remote; SGD 50,000 - 85,000; Full time

Job summary

NTT DATA is seeking a Senior Associate Resource Scheduler to support efficient allocation and management of human resources for IT services. You will coordinate resources across multiple projects, align with client expectations, and help maintain utilization and SLAs.

The role emphasizes teamwork, proactive problem-solving, and effective communication with stakeholders. On-site working arrangements are in place with NTT DATA’s global operations.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management or related field.
• Project management certification is desirable.

Responsibilities

• Supports delivery teams by ensuring adequate resources to meet client expectations and contracts.
• Identifies and assigns resources to multiple projects using internal and external resources.
• Contributes to utilization targets by maintaining resource schedules.
• Assists with demand fulfilment and efficiency gains through stakeholder interactions.
• Manages resourcing conflicts and escalations per project priorities.
• Maintains utilization and realization information with timely communication to projects.
• Collaborates with project teams to resolve resource-related issues impacting SLAs.
• Coordinates with client teams to align allocation with their needs.
• Performs any other related task.

Skills

Resource scheduling

Project management

Stakeholder engagement

Teamwork

Education

Bachelor's degree in Business Administration / Operations Management

Tools

Resource management software

Project management tools

Job description

NTT DATA is seeking a Senior Associate Resource Scheduler to support efficient allocation and management of human resources for IT services. You will coordinate resources across multiple projects, align with client expectations, and help maintain utilization and SLAs.

The role emphasizes teamwork, proactive problem-solving, and effective communication with stakeholders. On-site working arrangements are in place with NTT DATA’s global operations.