Senior Relationship Manager, International Clients

Standard Chartered; Singapore; Hybrid; SGD 110,000 - 180,000; Full time

Benefits offered by this job

Fair pay

Flexible working

Wellbeing support

Learning culture

Inclusive culture

Job summary

Standard Chartered is seeking a Senior Relationship Manager for International Clients in Singapore. You will maximize new business, deepen relationships, and provide market insights on local and international financial products.

You will collaborate with the team to achieve sales targets, participate in marketing efforts, and ensure AML/compliance adherence. Mandarin and CMFAS certifications are essential for success.

Qualifications

• Sound knowledge of Wealth Management and Banking concepts.
• CMFAS exams (M1, M5, M6, M8) and RNF license required.
• Experience managing Malaysia/Brunei markets preferred; Mandarin ability essential.

Responsibilities

• Maximize new business opportunities and deepen existing client relationships.
• Conduct professional financial analysis and profiling sessions.
• Provide market information updates and trend analyses on financial products.
• Collaborate with branches to plan monthly sales targets and acquisition goals.
• Participate in marketing and promotional activities for client growth.
• Source prospects and deliver high-quality after-sales service.
• Ensure compliance with AML and regulatory requirements.

Skills

Relationship management

Commercial acumen

Financial analysis

Mandarin language

Education

CMFAS M1/M5/M6/M8 certifications

Tools

RNF license

Job description

Senior Relationship Manager, International Clients

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Key Responsibilities

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects
• To provide quality, efficient after-sales services
• To manage anti-attrition and retention of clients
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

Key Measurables

• Agreed individual sales target
• Agreed service standards to customers
• Operation control and sales compliance

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
• Requires RNF to function role.

Key stakeholders

• International clients

Other Responsibilities

• Embed Here for good and Group’s brand and values in Singapore / International Clients / Msia Cluster. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Role Specific Technical Competencies

• Agreed individual sales target
• Agreed service standards to customers
• Operation control and sales compliance
• Demonstrate good knowledge of financial industry
• Shows resilience in the face of pressure and obstacles
• Builds rapport with others and relates in calm engaging way
• Shows commercial acumen and has a good understanding of business. Purses self-development and progression obstacles

Our Ideal Candidate

• Understands the core concepts, principles, processes or procedures of Wealth Management and Banking
• CMFAS Exams
• Experience in Managing Malaysia/Brunei Market
• Good understanding and command of Mandarin as the incumbent will be supporting Malaysia/Brunei market
• 5 years of experience in Banking.
• Licenses: RNF
• Certifications: CMFAS M1, M5, M6, M8
• Languages: Business Communication, Chinese, Dialects

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.