Senior Quality Engineer: Product & Customer Quality Leader

jabil circuit (singapore) pte. ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Jabil Circuit (Singapore) Pte. Ltd. is seeking a Senior Quality Engineer (Product & Customer Quality) to lead QA and customer quality activities, ensuring products meet requirements and regulatory standards.

You will drive QMS maintenance per ISO 9001 and ISO 13485 where applicable, mentor teams, and lead cross-functional problem solving. This role partners with customers, suppliers, and internal functions to prevent defects and improve processes.

Qualifications

• Bachelor's Degree in Engineering, Manufacturing, Quality, Electronics, Mechanical Engineering, or related discipline.
• Minimum 5-8 years of experience in Quality Engineering within Electronics Manufacturing, Medical Device, Semiconductor, Automotive, Aerospace, or other regulated industries.
• Demonstrated experience leading customer-facing quality activities and complex problem-solving initiatives.
• Strong knowledge of quality management systems, regulatory requirements, and manufacturing processes.

Responsibilities

• Lead quality assurance and customer quality activities to ensure products meet customer and regulatory requirements.
• Lead the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in compliance with ISO 9001, ISO 13485 (where applicable), and customer/regulatory standards.
• Act as the primary quality interface for assigned customers and lead customer quality reviews, issue resolution, and performance improvement activities.
• Lead complex investigations using structured problem-solving methodologies such as 8D, 5 Why, Fishbone, DMAIC, and Fault Tree Analysis.
• Lead NPI, technology transfer, process validation, qualification, and manufacturing readiness activities.
• Collaborate with Supplier Quality teams to address supplier performance issues and drive corrective actions.
• Monitor and analyze key quality indicators including Customer PPM, Internal PPM, FPY, Scrap Rate, COPQ, and Audit Findings.

Skills

Cross-functional leadership

Problem-solving

Regulatory knowledge

Quality mindset

Education

Bachelor's Degree in Engineering or related discipline

Tools

Minitab

Quality Analytics Tools

eQMS

Job description

Jabil Circuit (Singapore) Pte. Ltd. is seeking a Senior Quality Engineer (Product & Customer Quality) to lead QA and customer quality activities, ensuring products meet requirements and regulatory standards.

You will drive QMS maintenance per ISO 9001 and ISO 13485 where applicable, mentor teams, and lead cross-functional problem solving. This role partners with customers, suppliers, and internal functions to prevent defects and improve processes.