Lead Quality Engineer: Product & Customer Excellence

Jabil Malaysia; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Jabil is seeking a Senior Quality Engineer to lead quality assurance and customer quality activities, ensuring products and processes meet customer, regulatory, and organizational requirements. You will drive continuous improvement, lead complex investigations, and serve as the key quality representative for customers, suppliers, and internal stakeholders.

The role requires leading QMS, CAPA, PFMEA, Control Plans, and qualification activities, with cross-functional collaboration across

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Quality, Electronics, Mechanical Engineering, or related discipline.
• 5-8 years of experience in Quality Engineering within Electronics Manufacturing, Medical Device, Semiconductor, Automotive, Aerospace, or other regulated industries.
• Demonstrated experience leading customer-facing quality activities and complex problem-solving initiatives.
• Strong knowledge of quality management systems, regulatory requirements, and manufacturing processes.

Responsibilities

• Lead Quality Management System implementation, maintenance and improvement per ISO 9001 and ISO 13485 (where applicable).
• Act as primary quality interface for assigned customers and lead reviews, issue resolution, and performance improvement.
• Lead investigations using 8D, 5 Why, Fishbone, DMAIC and Fault Tree Analysis; drive CAPA activities.
• Oversee NPIs, technology transfer, process validation, qualification and manufacturing readiness.
• Collaborate with Supplier Quality to address supplier performance and drive corrective actions.
• Monitor key quality indicators and lead Lean Six Sigma and operational excellence initiatives.
• Facilitate risk management including PFMEA reviews and mitigation plans.
• Lead cross-functional teams to resolve quality issues and present performance to management.

Skills

Quality engineering

Customer-facing quality

Problem solving

Leadership

Cross-functional collaboration

Education

Bachelor's degree in Engineering/related

Tools

Minitab

eQMS

CAPA systems

Job description

Jabil is seeking a Senior Quality Engineer to lead quality assurance and customer quality activities, ensuring products and processes meet customer, regulatory, and organizational requirements. You will drive continuous improvement, lead complex investigations, and serve as the key quality representative for customers, suppliers, and internal stakeholders.

The role requires leading QMS, CAPA, PFMEA, Control Plans, and qualification activities, with cross-functional collaboration across