Senior Program Manager, Global Regulatory Operations

facebook singapore pte. ltd.; Singapore; On-site; SGD 180,000 - 210,000; Full time

Job summary

Meta is seeking a Program Manager within Legal & Compliance to help set goals and priorities for core operational workflows, measuring the health and effectiveness of enforcement and regulatory notice regimes, as well as taking ownership of core work responsibilities. You will contribute advice on strategy for program investments to increase efficiency and improve operational processes and maturity.

You will help address new and emerging risks, and be responsible for critical legal request

Qualifications

• 10+ years in consulting, strategy, operations, or equivalent program management experience with focus on legal & compliance
• Effective critical thinking and data-driven problem solving
• Experience in the Legal, Public Policy, or Regulatory space (including operations, litigation, audit, control/safeguard management)
• Experience handling complex and high-risk cases/escalations
• Proven time-management and organizational skills
• Experience collaborating with cross-functional teams to improve operational systems and tools

Responsibilities

• Own workflow(s) and set goals and execute strategy for a core legal & compliance operational workflow(s), measuring effectiveness via metrics, tracking resourcing and capacity, and monitoring the overall health of the workflow
• Contribute in building out and strengthening operational processes and systems to deliver on efficient resolution, innovative risk mitigation, and operational health
• Project manage opportunities and identify challenges before they arise, predict roadblocks, strengthen cross-functional relationships, and support execution on plans in collaboration with workflow owners/team members
• Work with workflow owners and team members on strategies for executing, measuring progress, and sharing results that enable the team to identify efficiency gains and improvements, while developing and partnering on upstream product-driven solutions at scale
• Ensure team members and/or stakeholder accountability when operational readiness milestones are at risk, while fostering professional, respectful relationships during high-stakes situations
• Support in driving effective, concise, and persuasive program communications, including root cause analysis, escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups
• Understand Meta's strategic, legal, and compliance position and deliver outcomes that are aligned with our mission and recognized as strong within the industry

Skills

Program management

Regulatory/compliance operations

Cross-functional collaboration

Data-driven decision making

Education

Degree in project management, law, business, or operations

Job description

Meta is seeking a Program Manager within Legal & Compliance to help set goals and priorities for core operational workflows, measuring the health and effectiveness of enforcement and regulatory notice regimes, as well as taking ownership of core work responsibilities. You will contribute advice on strategy for program investments to increase efficiency and improve operational processes and maturity.

You will help address new and emerging risks, and be responsible for critical legal request