Senior Production Support Analyst t

Matrix Global; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading financial services provider in Singapore is seeking a Senior Production Support Analyst to manage AML systems. The role involves ensuring system stability, providing critical support for batch processing, and developing automation scripts. Ideal candidates will have over 8 years of experience in banking and expertise in Oracle products and PL/SQL. Join a dynamic team that values problem-solving and innovation.

Qualifications

• Minimum of 8 years of banking experience in production support for enterprise-grade applications.
• At least 6 years supporting AML processes, such as Risk Rating and Transaction Monitoring.
• Expertise in Oracle OFSAA / FCCM products.

Responsibilities

• Execute, monitor, and validate pre-production batches and UAT.
• Provide L2 and L3 support for production batch failures.
• Develop and maintain automation scripts for operational efficiency.

Skills

Production support

Problem-solving

Shell Scripting

Python

Oracle OFSAA

PL/SQL

Autosys

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

Autosys

Control-M

Job description

Job Summary

We are seeking a highly skilled and experienced Senior Production Support Analyst to join our AML Systems team. This role is critical in ensuring the stability, reliability, and efficiency of our AML batch processing systems. The ideal candidate will bring deep technical expertise, strong problem‑solving abilities, and a proactive approach to managing production environments and supporting testing activities.

Key Responsibilities

Production & Batch Management

• Execute, monitor, and validate pre‑production batches and User Acceptance Testing (UAT).
• Provide Level 2 (L2) and Level 3 (L3) support for production batch failures, ensuring rapid issue resolution and minimal downtime.
• Collaborate with internal teams and external vendors (e.g., Oracle Support) to resolve complex batch processing issues.
• Coordinate with upstream data teams to ensure timely delivery and quality of UAT test data.
• Generate and distribute accurate production batch status reports to senior management and stakeholders.

Testing & Technical Execution

• Support Testers and Business Analysts (BAs) during UAT to ensure functional requirements are met and documented.
• Develop and maintain automation scripts using Shell Scripting and Python to enhance monitoring and operational efficiency.
• Manage job scheduling for critical AML processes using enterprise‑grade tools such as Autosys.

Qualifications

Required Experience & Technical Skills

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum of 8 years of banking experience, with a strong focus on production support for large‑scale, enterprise‑grade applications.
• At least 6 years of experience supporting AML processes, including Risk Rating and Transaction Monitoring.
• Expertise in Oracle OFSAA / FCCM products (AML, KYC, PFT, ECM).
• Advanced proficiency in PL/SQL for Oracle database operations and query optimization.
• Strong scripting skills in Shell and Python.
• Hands‑on experience with Autosys or similar job scheduling tools (e.g., Control‑M).

General Skills

• Ability to work effectively under pressure and meet tight deadlines in a fast‑paced environment.
• Excellent problem‑solving, analytical, and troubleshooting skills.
• Strong communication and stakeholder management abilities.

Join Us

Come and join a winning team! You'll be challenged, have fun, and be part of a highly respected organization.

To Learn More, Visit

www.matrix-ifs.com

EQUAL OPPORTUNITY EMPLOYER

Matrix is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Matrix is committed to the principle of equal employment opportunity for all employees, providing staff with a work environment free of discrimination and harassment.